vicidial.org

Posted: **Tue Mar 07, 2023 5:18 pm**

i own a call center, my agents use vicidial and we use Microsip as a softphone plus ExpressVPN. they are able to hear customers but customers don't hear them back. also agents' voice volume is incredibly low. i tried and troubleshoot everything but nothing really works

Posted: **Thu Mar 09, 2023 3:24 pm**

can you post your sip setting and dialplan used

Posted: **Mon Mar 13, 2023 5:50 pm**

jovieticar101 wrote:can you post your sip setting and dialplan used

https://ibb.co/W57STqz
https://ibb.co/PWFTLnM

Posted: **Mon Mar 13, 2023 7:03 pm**

Microsip doesn't always play nice with NAT, try entering you external IPv4 address in the public address box.

vicidial.org

I can't hear customers

I can't hear customers

Re: I can't hear customers

Re: I can't hear customers

Re: I can't hear customers