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Collect data DTMF before route to agent IVR creation
Posted:
Fri Mar 17, 2023 5:50 amby ramizuabhalim
Hi all master of Vicidial...
I have request to capture the DTMF key in by calller on IVR level and showing that DTMF to the Comment Column on agent page.
Is it possible to do from CallMenu?
Thank You in advance.
Vicibox-8
Version: 2.14b0.5
SVN Version: 3695
DB Schema Version: 1677
DB Schema Update Date: 2023-03-08 21:09:33
Re: Collect data DTMF before route to agent IVR creation
Posted:
Fri Mar 17, 2023 7:47 amby mflorell
Yes it is.
First, you need to route your call to an In-Group that has a "Drop Call Seconds" set to '0' and the "Action Transfer CID" set to 'CUSTOMERCLOSER' and the call dropping to your Call Menu. This step will ensure that the call will have a Lead ID attached to it, then route to the call menu.
Second, in the Call Menu, set the "Log Key Press" to '1' and the "Log Field" to 'comments' and you should be good to go!
Re: Collect data DTMF before route to agent IVR creation
Posted:
Sun Mar 19, 2023 8:57 amby ramizuabhalim
Hi Matt,
Thank you for prompt. I will try work on this. However, I have this scenario, we want to create the IVR where need Customer to key 12 - 15 digit before route to agent. Once their key 13-15 digits and we want show on the 'comments' on agent page.
Re: Collect data DTMF before route to agent IVR creation
Posted:
Sun Mar 19, 2023 10:13 amby ramizuabhalim
Hi Matt,
Its working now!! Thank you so much.
I did some change on "Action Transfer CID" . I was set to "CLOSERCUSTOMER" instead of "CUSTOMERCLOSER"