DEADAIR when agent receive the call

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DEADAIR when agent receive the call

Postby jovieticar101 » Fri Mar 17, 2023 1:01 pm

some of the calls when Agents receive the call no customer is on the line.

Dial Method: Ratio
==========================
Total Number of Caller id: 10k
Custom CallerID: AREACODE
CID Group : Rotation every call
CID Group Fail Over: By State

Routing Extension: 8369
AMD Type: AMD
WaitForSilence Options: 2000,2,30

SETTINGS CONTAINER:
Container Type: AMD_AGENT_OPTION
Container Entry: HUMAN,HUMAN

Cluster 1 - Svn 3564
Asterisk 11.25.1-vici
1 database, 2 dialers

Cluster 2 - Svn 3701
Asterisk 11.25.1-vici
1 database, 2 dialers

tried multiple carrier, but still most of the calls has no audio when agent received the call.

anyone who can help me with this one?
jovieticar101
 
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Re: DEADAIR when agent receive the call

Postby mflorell » Sat Mar 18, 2023 2:10 am

Try turning off AMD.
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Re: DEADAIR when agent receive the call

Postby jovieticar101 » Mon Mar 20, 2023 11:10 am

but when I do that all answering machine will be sent to the agents right?
jovieticar101
 
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Re: DEADAIR when agent receive the call

Postby mflorell » Mon Mar 20, 2023 1:40 pm

Yes, but they will also get all of the humans too, and without the up-to 5 seconds of delay that using AMD causes.
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