Press1 Campaign - On Hook Agent - Need Webform Pop
Posted: Thu Dec 21, 2023 1:49 pm
Hello, its been a while, just installed a single server POC for a Press1 Style Campaign.
Server installed on 12-21-23 VICIBOX
VERSION: 2.14-721a
BUILD: 191015-1620
All good, everything seems to work as tested, however I am stuck trying to figure out a solution to getting a popup
for a Press 1 Campaign, when the agent's phone is in On hook mode.
I set the survey transfer mode to Extension and that works well except there is no popup for the agent. This would be the desired result.
Also set the transfer mode to AGENT_EXTEN and that will deliver the callee into a conf room all by themselves as the agent phone is in on hook mode, so there is no agent in the conference. But the webform is popped.
Is there a way to have the agent screen still popup the webform when the survey transfer mode is EXTENSION? This would be great! Just not finding the correct config I suppose. Any suggestions.
In essence, I need the agent to log in to start the survey campaign and be able to do other tasks while awaiting any press 1 call.. once pressed, his phone rings and he can take that call with the callee info on the webform that is popped up.
Thanks in advance!
Server installed on 12-21-23 VICIBOX
VERSION: 2.14-721a
BUILD: 191015-1620
All good, everything seems to work as tested, however I am stuck trying to figure out a solution to getting a popup
for a Press 1 Campaign, when the agent's phone is in On hook mode.
I set the survey transfer mode to Extension and that works well except there is no popup for the agent. This would be the desired result.
Also set the transfer mode to AGENT_EXTEN and that will deliver the callee into a conf room all by themselves as the agent phone is in on hook mode, so there is no agent in the conference. But the webform is popped.
Is there a way to have the agent screen still popup the webform when the survey transfer mode is EXTENSION? This would be great! Just not finding the correct config I suppose. Any suggestions.
In essence, I need the agent to log in to start the survey campaign and be able to do other tasks while awaiting any press 1 call.. once pressed, his phone rings and he can take that call with the callee info on the webform that is popped up.
Thanks in advance!