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Call Waiting and agents waiting to

PostPosted: Thu Feb 15, 2024 7:33 am
by nawfalkha
i have a problem i see some call waiting to much and i have some agents available waiting calls
inbound compagne any one have a solution ?

you can see in picture
[img]
https://ibb.co/1mfkNvV
[/img]

Re: Call Waiting and agents waiting to

PostPosted: Thu Feb 15, 2024 8:58 am
by basha04
Have the waiting agents selected the inbound group ? Do you have table locks on the database ?