All installation and configuration problems and questions
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by atkins513 » Tue Mar 26, 2024 9:11 am
Hello,
Is there anyway to barge a representative without automatically disconnecting after the call? For instance in a situation where you want to remain connected to their line to continue to help them with calls.
I appreciate the help.
VERSION: 2.14-634c BUILD: 210421-2110
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atkins513
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by carpenox » Tue Mar 26, 2024 1:50 pm
when u whisper thru real time, it stays connected during calls
Alma Linux 9.3 | SVN Version: 3822 | DB Schema Version: 1711 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3 | Discord: https://discord.gg/DVktk6smbh
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carpenox
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by atkins513 » Wed Mar 27, 2024 7:47 am
carpenox wrote:when u whisper thru real time, it stays connected during calls
Yes, but i am looking to Barge so the customer's can also hear me, without disconnecting. I know how to whisper and it doesnt disconnect.
Thanks
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atkins513
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by atkins513 » Fri Mar 29, 2024 7:22 am
So, when I barge my representative, then the customer and rep hangs up I get disconnected and have to barge again to make a new call with the rep. Is there anyway to just remain connected with the representative until I decide to disconnect?
Thanks
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atkins513
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by carpenox » Tue Apr 02, 2024 7:49 am
no there is not, you get entered into the conference for a barge and that conference i destroyed when the customer hangs up
Alma Linux 9.3 | SVN Version: 3822 | DB Schema Version: 1711 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3 | Discord: https://discord.gg/DVktk6smbh
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carpenox
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