Audio Monitoring

[mindseeker]

Hi


Is it Possible to monitor the agent while the talking..example the i can hear both agents and customer talking? is it possible in vicidial?

[ramindia]

Hi

yes its possible

look at admin login, reports listen and barge the call

ram

[mindseeker]

hi ram...thanks..your the man

[Op3r]

It is also contained in the Manager's Manual. Purchase your copy now

[ykhan]

When I click on one of the Listen or Barge links, the phone shows Calling 86000XX@192.XXX.XXX.XXX. Since this is an internal IP address, I cannot use this feature from the internet (external to the call center). Is there a way to actually have the server not append the server IP at the end?

Not sure if I am clear on this.

[mflorell]

If there is no IP appended at the end then you couldn't connect.

I would suggest setting up an IAX account and having the remote person manually dialing 0 + session ID to listen to the agents. There is currently no readily available click-to-monitor remote monitoring solution unless you use a VPN.

[empowerit]

It is also contained in the Manager's Manual. Purchase your copy now

I don't see it in the low res version. I understood that version to be everything that was in the high res version less the screenshots etc. Is there actual informational differences as well?

[mflorell]

Pages 86 and 92 have information on blind monitoring.

Only the LoRes agent manual has all of the content as the HiRes version, the Free Manager manual has only 30% of the content of the paid Manager Manual.