vicidial.org

How difficult would it be to add DISPOSITION as one of the recording naming options? I.e. FULLDATE_CAMPAIGN_CUSTPHONE_DISPO

-Art

I think thats due to the way it records the calls.

I mean when somebody picked up it will automatically starts to record and the variables are already given. Not unless you modify the call_log,agi to rename the recording name and add the dispo

just my 2 cents.

I've had that suggested to me before, but the issue with that is you do not know the DISPO until the call is finished so you cannot name it that until after the recording is over. There currently isn't any way of doing that within the VICIDIAL infrastructure, and if we were to add a way it would have to work across multiple recordings for the same call, since recordings have a many to one relationship with calls.

Speaking of recordings, I also have a problem on this. I had a problem on how to link the recording to its status.

I want to do recording with Agent name and Customer Phone. Is there any option like AGENT_CUSTPHONE

Thanks

Hello

Logically speaking, it is easy to understand that the call disposition cannot be known until after the call is disposed. However, can't the dispostion be added to the filename by renaming the recording filename?

devafree

I just want the AGENT NAME and CUSTOMER_PHONE. Can it be possible ?

Because agent name can have spaces in it, this is not advisable without some extra logic to remove the non-alphanumeric characters in agent name.

Maybe this feature can be added to the recently improved archiving scripts? They can keep track of recordings' movements, so maybe is not so difficult to rename them, too.

What do you think Matt?

My Agent is having numeric identity. And customer phone will also be numeric. So can it be possible to get AGENT and CUSTOMER_NUMBER in the recording file.

when you say customer number, what field in the database are you referring to?

As for the agent, adding the agent full_name field to the recording naming scheme would just take some programming on the vicidial.php and sub-scripts to make it happen.