vicidial.org

by **seaq** » Wed Feb 06, 2008 11:13 am

I'm getting this issue each time a call enters the system.

The situation is this:

- I've got an inbound only campaign TESTIN_I with a TEST INGROUP
- i've got several blended campaigns. TEST2_I, TEST3_I... with a test2, test3.. INGROUPs. The blended campaigns are associated to the TEST INGROUP too.

At first time in the morning all the agents are logged in TESTIN_I campaign, no problems so far. As the day goes on, the agents move to the TEST2_I, TEST3_I, etc campaigns.

They start to dial out without trouble, BUT when a call comes IN the dialout stops, until the call coming in is finished. Once this call is finished the system sends autocalls for everyone logged in TESTn_I campaigns.

If the incoming call is too long, all the other agents must wait in READY to receive a new call.

If the incoming call is finished before an agent from the TESTn_I campaing is READY a new call is sent without trouble, but if the incoming call is not finished AFTER the agent is READY the agent would receive a new call as soon as the incoming call is ended.

I hope i made myself clear, and that someone out there could help.

by **seaq** » Wed Feb 06, 2008 11:39 am

by **seaq** » Wed Feb 06, 2008 3:27 pm

Making some test i've found that if i remove the INGROUP TEST from the campaign TESTn_I the outbound autodial call flows -at a first glance- normal.

The problem is that i need that the agents logged in TESTn_I can also receive calls from outside....

by **mflorell** » Thu Feb 07, 2008 11:47 am

We are going to need some more information:

Asterisk version?

astGUIclient version?

Dial settings for your campaign(the green settings in campaign detail screen)?

by **seaq** » Thu Feb 07, 2008 1:33 pm

Hi Matt this is the info you need

asterisk 1.2.24

VERSION: 2.0.4-142 BUILD: 71129-2025

For the INBOUND Campaign ONLY TEST_I with INGROUP TEST

Dial Method RATIO
Auto Dial LEVEL 1.0
Available Only Tally N
Drop Percentage Limit: 3%
Maximum Adapt Dial Level: 3.0
Latest Server Time: 2100
Adapt Intensity Modifier: 0 - Balanced
Dial Level Difference Target: 0 - 0 Balanced
Concurrent Transfers: AUTO

Allowed Inbound GROUPS TEST

For the BLENDED CAMPAIGN

Dial Method RATIO
Auto Dial LEVEL 1.4 (i´ve tested with 1.0 to 2.0 same behaviour)
Available Only Tally Y (if not checked the DROP level grows a lot)
Drop Percentage Limit: 3%
Maximum Adapt Dial Level: 3.0
Latest Server Time: 2100
Adapt Intensity Modifier: 0 - Balanced
Dial Level Difference Target: 0 - 0 Balanced
Concurrent Transfers: AUTO

Allowed Inbound GROUPS TESTn_I
Allowed Inbound GROUPS TEST (if i check this the outbound dialing stall
until the inbound calls are finished)

by **nekder** » Fri Feb 08, 2008 9:30 am

i have a similar problem, but the outbound dial stops, when i switch to manual dialing, and then switch again to autodial...

the system stops dialing.

i have the same asterisk version that you have...

it is the version that comes with VicidialNow...

i have another server with a manual vicidial instalation, and it works fine...

i ll keep in contact
see you later.

by **seaq** » Sat Feb 09, 2008 10:10 am

i`m not using vicidialnow, it's a scratch install only.

Could you monitor your vicidial_autocalls table before, during and after the problem arise to you so we can check similarities?

i haven't tested the manual dial you mentioned.

thnks

by **seaq** » Mon Mar 31, 2008 4:12 pm

Hi again, i just had the chance to test this a litle bit more.

I've found some odd behaviour with ingroups, for example.

I've got an user . This user has been assigned to ingroup 1, 2 and 3.

If i configure the campaign WITHOUT any ingroup i don't receive any calls.

If i configure the campaign with at least ONE INGROUP i can get calls directed to ingroups 1, 2 or 3.

If i configure the campaign with any ingroup DIFFERENT to the ingroups assigned to any logged users (1,2 or 3) i can get calls directed to ingroups 1, 2 or 3.

At my extensions.conf i've got the agi pointing for this ingroups as IVR options.

So i found somehow misleading this whole ingroups behaviour and i don't get its logic completely clear.

One of my goals is to get a reliable way fo transfer calls between agents using individual ingroups...

by **mflorell** » Tue Apr 01, 2008 7:50 pm

Do you have more than one agent in each in-group?

by **seaq** » Wed Apr 02, 2008 9:44 pm

Hi Matt, i've got a One-Only agent for each INGROUP. The reason for this is that i needed to be able to transfer incoming calls for agents in an individual way.

So i've created individual ingroups for each agent (only 15) and via local closer i send the calls.

Sadly from time to time (about 10% of the calls) get lost in the transfer prcess.

So each ingroup its one agent only.

Also we've got an additional ingroup with all the agents in it.

by **ezhilyakova** » Mon Feb 09, 2009 4:44 pm

seaq, did you find a solution for this issue? I'm experiencing a similar behavior with Vicidial 2.0.3b5 and Asterisk 1.2.20

by **seaq** » Mon Feb 09, 2009 4:49 pm

somewhat...

the trick is to give the user access to different INGROUPS and at the campaign menu the INGROUPS settings let it empty (without any selected)

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