Page 1 of 1
Disconnected Numbers
Posted:
Mon Feb 25, 2008 2:25 pmby badboy2
How to count/total the disconnected numbers from a list? Is there a system disposition for disconnected numbers (the dialer detects the disconnected number and dispose it) or is it only agent disposition (manually disposed by the agent). Please help. I am ask to give the total disconnected number both the agent disposed and the system disposed from a list. Thanks for the help. Cheers!
Posted:
Mon Feb 25, 2008 5:30 pmby enjay
VICIDIAL will disposition a disconnected number as DC so you can extract that information throughout all lists or a specific list by running the following from command line.
select * from vicidial_list where status="DC" && list_id="XXX"; fill in XXX with whatever list you are interested in receiving this stat for.
-Art
Posted:
Thu Jul 03, 2008 10:23 amby nkasoff
Do I understand correctly that VICIDIAL (Asterisk?) does not do disconnected number detection on POTS lines? If I am not correct about t his, then something is wrong ... we've dialed 18,000 calls in the couple of days since we got the system running, without a single disconnect code in the status field of vicidial_list, and there should have been several thousand of them.
Posted:
Thu Jul 03, 2008 10:35 amby mflorell
It is strongly recommended that you do not use POTS lines with VICIDIAL. The call progress detection for POTS lines in Asterisk is not very good. It would be better to use SIP trunks or T1/E1 circuits.
Posted:
Mon Jul 07, 2008 2:43 pmby eijal
Vicidial doesn't detect disconnected numbers in auto dial mode, just in manual mode.
Posted:
Mon Jul 07, 2008 2:57 pmby mflorell
Actually, VICIDIAL can detect some Disconnected numbers in auto-dial mode. The problem is that some disconnected numbers are not in fact disconnected. Some carriers send out disconnected codes for other reasons such as network congestion.
Posted:
Tue Jul 08, 2008 9:29 amby eijal
mflorell wrote:Actually, VICIDIAL can detect some Disconnected numbers in auto-dial mode. The problem is that some disconnected numbers are not in fact disconnected. Some carriers send out disconnected codes for other reasons such as network congestion.
What version of VICIDIAL detect disconnected numbers in autodial mode?
Posted:
Tue Jul 08, 2008 11:46 amby mflorell
Any version, but it depends on the carrier and country you are calling. The Disconnect signal sent in most european countries like the UK and Germany is uniform so the detection is much better than it is in the USA where the disconnect signal is not uniform and is abused for problems with the network like congestion where it is not really a disconnected number.