vicidial.org

Hello,

I am using vicidial in RATIO mode right now only with one agent.
The call is not hanging up. I tried using both "Hangup Customer" and Hotkeys, the call disposition is set correctly however the channel is not hungup and hence the agent gets another call while the first one is still on in the background.

I have gone through the posts.
I have "o" in the dial string, i have also disabled recording.

I think that it is not getting the right channel to hangup as the logs say "Error" no Channel specified to hangup.

Please help me on this issue.

Regards

check if you have the exten = h on your extensions.conf

Op3r wrote:check if you have the exten = h on your extensions.conf

Yes, i have
exten => h,1,DeadAGI(call_log.agi,${EXTEN})
exten => h,2,DeadAGI(VD_hangup.agi,PRI-----DEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})

are you sure your using call_log or the fast agi?

Op3r wrote:are you sure your using call_log or the fast agi?

How do i know that??

I found that wrong channel is passed to the Hangup Function. Hangup Customer gets the channel "Local/91360...' whereas in show live conference channels it shows the right "SIP/" channel, so i can hangup using the "Hangup" link which is give in the show live conference channels section

astguiclient version?

mflorell wrote:astguiclient version?

VERSION: 2.0.95 BUILD: 70402-1157

I would recommend upgrading to at least 2.0.4RC2 release.