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You can set callerID in the campaign detail screen per campaign. if you alter the callerID name in extensions.conf like you are doing then VICIDIAL will not work.

A lot of people using VICIDIAL and Gafachi are not having any problems with leaving the callerIDname alone and just setting the callerIDnumber.

Code: Select all

exten => _9X1NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9X1NXXNXXXXXX,2,Dial(SIP/${EXTEN:2}@PBX2,55,o)
exten => _9X1NXXNXXXXXX,3,Hangup


This is the current working dial plan. When I set the Caller ID in the campaigns, they don't show up as entered. Nothing comes up on Caller ID.

Have you contacted gafachi about this?

Have you trie ddifferent dialplan configurations to test?

The only other dial plan that I've tried was this:-

Code: Select all

exten => _9X1NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) 
exten => _9X1NXXXNXXXXX,2,Set(CALLERID(number)=**********)
exten => _9X1NXXNXXXXXX,3,Set(CALLERID(name)=)
exten => _9X1NXXNXXXXXX,5,Dial(SIP/${EXTEN:2}@PBX2,55,o)
exten => _9X1NXXNXXXXXX,6,Hangup


That broke things.

Haven't gotten into contact with Gafachi about it yet.

try just removing the 3rd line where name is set to nothing and renumber the rest, reload and try again.

I'll try it and edit this post with an update. Thanks.

Update:-

This is what the dial plan now looks like:

Code: Select all

exten => _9X1NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _9X1NXXNXXXXXX,2,Dial(SIP/${EXTEN:2}@proxy,55,o)
exten => _9X1NXXNXXXXXX,2,Dial(SIP/${EXTEN:2}@PBX2,55,o)
exten => _9X1NXXNXXXXXX,3,Hangup()

exten => _8X1NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) 
exten => _8X1NXXNXXXXXX,2,Set(CALLERID(number)=**********)
exten => _8X1NXXNXXXXXX,3,Set(CALLERID(name)=)
exten => _8X1NXXNXXXXXX,4,Dial(SIP/${EXTEN:2}@PBX2,55,o)
exten => _8X1NXXNXXXXXX,5,Hangup()

exten => _7X1NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _7X1NXXNXXXXXX,2,Set(CALLERID(number)=**********)
exten => _7X1NXXNXXXXXX,3,Dial(SIP/${EXTEN:2}@PBX2,55,o)
exten => _7X1NXXNXXXXXX,4,Hangup()


The _8X1 section of it is the only one that will display the Caller ID. It doesn't work at all without the (name) line in there.

Now, what I need is a way to get this in without breaking Vici.

I made this addition to the dial plan:-

Code: Select all

exten => _6X1NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) 
exten => _6X1NXXNXXXXXX,2,Set(CALLERID(name)=)
exten => _6X1NXXNXXXXXX,3,Dial(SIP/${EXTEN:2}@PBX2,55,o)
exten => _6X1NXXNXXXXXX,4,Hangup()


It turns out that the campaign caller id works when using this dial plan.

Will it break vici?

Try it in RATIO mode andd let us know

Test Results:

Dial Method: Ratio
Auto Dial Level: 2.0
Dial Timeout: 60

I created a special campaign that used the _61 dial prefix. It dialed a list that contained all of the same numbers.

I logged in and dispositioned 10 calls, all as Answering Machines.

The stats of the list looked like the following when I was done:-

Starting New Leads: 69
Ending New Leads: 42

Answering Machines: 10
No Answer Autodial: 19

I'm about to put an agent onto one of the regular campaigns to test it. What do you think of these results so far?

By the way, the phone that I was calling listed 12 missed calls.

It definitely breaks.

With the _61 dial prefix, wait times go up to 2+ minutes.

does that prefix have the call_log entry in it before dial?

Is it in the same context?

It's the one I listed above, this one:-

Code: Select all

exten => _6X1NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) 
exten => _6X1NXXNXXXXXX,2,Set(CALLERID(name)=)
exten => _6X1NXXNXXXXXX,3,Dial(SIP/${EXTEN:2}@PBX2,55,o)
exten => _6X1NXXNXXXXXX,4,Hangup()


The set line comes between the call_log and the dial. Should I change it so that set comes first and then call_log and then dial and see what comes of it?

Do you have the 'h' exten in that context of your dialplan?

No I don't, just what I have posted there.

My caller id information shows the SIP trunk number 8005 and unkown name for each call. The campaign caller id information is not showing.

I tried some of the dial plan changes suggested, but it doesn't change anything.


; dial a long distance outbound number
exten => _91NXXNXXXXXX,1,AGI(call_log.agi,${EXTEN})
exten => _91NXXNXXXXXX,2,Set(CALLERID(number)=**********)
exten => _91NXXNXXXXXX,3,Set(CALLERID(name)=)
exten => _91NXXNXXXXXX,4,Dial(${TRUNK}/${EXTEN:2},,rtTo)
exten => _91NXXNXXXXXX,5,Hangup

; dial a long distance outbound number
exten => _1NXXNXXXXXX,1,AGI(call_log.agi,${EXTEN})
exten => _1NXXNXXXXXX,2,Set(CALLERID(number)=**********)
exten => _1NXXNXXXXXX,3,Set(CALLERID(name)=)
exten => _1NXXNXXXXXX,4,Dial(${TRUNK}/${EXTEN:2},,rtTo)
exten => _1NXXNXXXXXX,5,Hangup

What's your VoIP provider? Gafachi as well?

Felix...

contact your voip provider, that should be the problem .. verify the voip providersupport callerid spoofing.

if you wish you can test with voipjet . this works fine