vicidial.org

Matt,

Could you explain the steps of how to hide the monitor calls to the agents?

Use 2.0.4.1rc2 or higher with the iax.conf and extensions.conf as a base for your configuration. Then dial 0 + sessionID and the call will not show up in the agent screen "calls in this session"

I just updated to astguiclient_2.0.4.1rc2 but the call still shows up in the agent screen "calls in this session" ( I am doing monitoring over IAX trunk). Do I need to make any changes in iax.conf and extensions.conf in order to make it work?

What are you dialing to monitor your agents?

what is the Asterisk CLI output when you do this?

Accepting AUTHENTICATED call from 10.0.0.94:
> requested format = ulaw,
> requested prefs = (ulaw|alaw|gsm),
> actual format = gsm,
> host prefs = (gsm),
> priority = mine
-- Executing MeetMe("IAX2/ASTtest1-7", "8600051|F") in new stack

This is the cli output

I dial 08600051

That doesn't look right, do you have this in your extensions.conf?

; Local blind monitoring
exten => _08600XXX,1,Dial(${TRUNKblind}/6${EXTEN:1},55,To)

Yes, I do have that in extensions.conf file.

what version and build of vicidial.php are you using?

VICIDIAL web-client version: 2.0.4-146 BUILD: 80428-0413

what exactly shows up in the "calls in this session" frame?

# REMOTE CHANNEL HANGUP VOLUME
1 Local/8600051@default-33bb,2 HANGUP
2 SIP/333-007ee4f0 HANGUP
3 Local/78600051@default-e4b7,2 HANGUP
4 IAX2/ASTtest1-5 HANGUP

what is TRUNKblind defined as in your extensions.conf?

;TRUNKloop = IAX2/ASTloop:test@127.0.0.1:40569
;TRUNKblind = IAX2/ASTblind:test@127.0.0.1:41569

I have these lines commented though.

Thanks in advance

Well, what happens when you uncomment them and reload, then try it again?

It is still doing the same thing even after I commented out those lines. Here is the asterisk cli output:

Remote UNIX connection
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
> Channel SIP/333-0074bbb0 was answered.
-- Executing MeetMe("SIP/333-0074bbb0", "8600051|F") in new stack
== Parsing '/etc/asterisk/meetme.conf': Found
-- Created MeetMe conference 1023 for conference '8600051'
-- Playing 'conf-onlyperson' (language 'en')
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing MeetMe("Local/8600051@default-1939,2", "8600051|F") in new stack
> Channel Local/8600051@default-1939,1 was answered.
-- Executing AGI("Local/8600051@default-1939,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/8600051@default-1939,1", "IAX2/voip2/XXXXXXXXXX||To") in new stack
-- Called voip2/XXXXXXXXXX
-- Call accepted by 10.0.0.33 (format ulaw)
-- Format for call is ulaw
-- IAX2/voip2-16384 is proceeding passing it to Local/8600051@default-1939,1
-- IAX2/voip2-16384 is making progress passing it to Local/8600051@default-1939,1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing MeetMe("Local/78600051@default-52e7,2", "8600051|Fq") in new stack
> Channel Local/78600051@default-52e7,1 was answered.
-- Executing Answer("Local/78600051@default-52e7,1", "") in new stack
-- Executing Monitor("Local/78600051@default-52e7,1", "wav|20080710-082741_XXXXXXXXXX") in new stack
-- Executing Wait("Local/78600051@default-52e7,1", "3600") in new stack
-- IAX2/voip2-16384 is ringing
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
-- IAX2/voip2-16384 stopped sounds
-- IAX2/voip2-16384 answered Local/8600051@default-1939,1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
-- Accepting AUTHENTICATED call from 10.0.0.94:
> requested format = ulaw,
> requested prefs = (ulaw|alaw|gsm),
> actual format = gsm,
> host prefs = (gsm),
> priority = mine
-- Executing MeetMe("IAX2/ASTtest1-2", "8600051|Fmq") in new stack
== Spawn extension (default, 68600051, 1) exited non-zero on 'IAX2/ASTtest1-2'
-- Executing DeadAGI("IAX2/ASTtest1-2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
-- Hungup 'IAX2/ASTtest1-2'
Jul 10 08:28:25 WARNING[23621]: channel.c:2290 ast_write: Thread 1079863632 Blocking 'SIP/333-0074bbb0', already blocked by thread 1079064912 in procedure ast_waitfor_nandfds
Jul 10 08:28:25 WARNING[23621]: channel.c:2290 ast_write: Thread 1079863632 Blocking 'Local/78600051@default-52e7,2', already blocked by thread 1079331152 in procedure ast_waitfor_nandfds
-- Hungup 'IAX2/voip2-16384'
== Spawn extension (default, 91XXXXXXXXXX, 2) exited non-zero on 'Local/8600051@default-1939,1'
-- Executing DeadAGI("Local/8600051@default-1939,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----44-----35") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... -44-----35 completed, returning 0
== Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-1939,2'
-- Executing DeadAGI("Local/8600051@default-1939,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Spawn extension (default, 78600051, 1) exited non-zero on 'Local/78600051@default-52e7,2'
-- Executing DeadAGI("Local/78600051@default-52e7,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
== Spawn extension (default, 8309, 3) exited non-zero on 'Local/78600051@default-52e7,1'
-- Executing DeadAGI("Local/78600051@default-52e7,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
== Parsing '/etc/asterisk/manager.conf': Found

Something is not letting the call go through "IAX2/ASTblind", it is going through "IAX2/ASTtest1" instead.

double-check your extensions.conf and iax.conf, the reload in Asterisk and try again.