i bought manager manual but have problem, no ring after dial

[xedlinux]

hi, i bough manager manual, but i have problem in vicidial.

once i used manual dialing, after clicking dial next number the live call turns into green and the agent cant hear any ring until somebody in the line answer the call.

if i used predictive dialing, the calls cant go through... meaning predictive dialing doesnt work...

pls tell me how to solve this one. thanks a lot.

[mflorell]

astguiclient version?

Who is your carrier?

What country are you calling?

Check the following:
- sip-silence in your extensions.conf 8365 exten
- the 'o' flag in your Dial string options

If you still can't get it working, post some Asterisk CLI of try to place calls.

[xedlinux]

astguiclient version?

Who is your carrier?

What country are you calling?

Check the following:
- sip-silence in your extensions.conf 8365 exten
- the 'o' flag in your Dial string options

If you still can't get it working, post some Asterisk CLI of try to place calls.

astguiclient_2.0.4.1rc2

we are the carrier we are voip provider in the phils.

ok noted. ill post the cli while i got the testing. the server is on live as of this writing. i cant make it to test predictive dialing.

thanks you matt.

[avalanche]

Hi! Im a noob at this stuff. Is this resolved yet? If so, please post the solution so that people who experiences same issue like me will have a solution to try on.

OT:

What are the tools needed in troubleshooting vicidial? Sorry for such a lame question but I hope you could help me out.

[mflorell]

answering all of the questions I have asked is a start. You will notice that I frequently do not respond if the poster does not answer all of the questions, as this poster did not.

This question specifically has been asked dozens of times on the forums, so with a little searching it is pretty easy to find a lot of information.

[avalanche]

answering all of the questions I have asked is a start. You will notice that I frequently do not respond if the poster does not answer all of the questions, as this poster did not.

maybe he has solved it on his own. he should post his solution though so that user with the same issue can refer to it.

This question specifically has been asked dozens of times on the forums, so with a little searching it is pretty easy to find a lot of information.

[xedlinux]

Hi matt heres the output.

sorry for the late reply.

I really appreciate for your help.



Verbosity is at least 3
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing MeetMe("Local/8600051@default-9649,2", "8600051") in new stack
-- Executing AGI("Local/8600051@default-9649,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/8600051@default-9649,1", "SIP/8210640586/01117143274985||tTo") in new stack
-- Called 8210640586/01117143274985
-- SIP/8210640586-098dbd70 is ringing
== Manager 'sendcron' logged off from 127.0.0.1
-- SIP/8210640586-098dbd70 answered Local/8600051@default-9649,1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Spawn extension (default, 01117143274985, 2) exited non-zero on 'Local/8600051@default-9649,1'
-- Executing DeadAGI("Local/8600051@default-9649,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----11-----7)") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... --11-----7) completed, returning 0
-- Executing DeadAGI("Local/8600051@default-9649,1", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----11-----7") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... --11-----7 completed, returning 0
== Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-9649,2'
-- Executing DeadAGI("Local/8600051@default-9649,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------)") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ----------) completed, returning 0
-- Executing DeadAGI("Local/8600051@default-9649,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... ---------- completed, returning 0
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1

[mflorell]

Is this a double post?

Well at least you explain that this is manual dial output. Have you tried adding the 'r' flag to Dial in extensions.conf?

[xedlinux]

hi matt im sorry for double posting...

by the way, im sorry the cli i gave to you is a manual dialing...

actually i did putting r in the dial string in extensions.conf but it does the same.

manual and predictive dialing the agents cannot hear a ring before the conversation is going on.

is this normal matt?

[mflorell]

This can depend on your carrier as well, have you tried another carrier?

[xedlinux]

no... i didnot try another carrier. we are the carrier....

[mflorell]

what equipment are you using for your gateway?

[xedlinux]

we are using asterisk a2billing...