mflorell wrote:There can be several causes of that.
Do you have more than one server for VICIDIAL use?
What kind of network is between the user and the VICIDIAL server?
What are the CPU/RAM specs on the agent machine?
Is there a firewall betweent he agent and VICIDIAL server?
What is the loadavg on the VICIDIAL server(s)?
1 MySQL Server (Core2Duo 2.0 GHZ 2 GB RAM)
3 Vicidial Servers (Core2Duo 2.0 GHZ 2 GB RAM)
Loadvg ranges from .3 on the mysql server and .3 to .5 on the vicidial servers. All agents are on manual dial, 10 agents per vicidial server, 20 agents per shift.
Team Dax Cordova IT Consulting
Vicidial Remote & Onsite Installation / Configuration / Custom Development / Consultancy Services
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