Busy and Disconnected Number message if Dialing Manual

[acidoverflow]

Hi,

I'm using Vicidial and in Autodialing mode the vicidial server gets status for busy and disconnected number and sets those states in the database.

If I choose Manual Dial mode, my Agents only hear the "pling" when the call leaves the conference, as it is busy or a disconnected number. But they don't have a chance to differntiate between those two states and remain on the Vicidial screen. They hangup manually and don't know which status to pick in the call disposition screen.

Is there any way to fix this?

Greetz

acidoverflow

[mflorell]

What kind of trunks are you using?

VICIDIAL build and version?

Asterisk version?

[acidoverflow]

I'm using an IAX2 trunk from my asterisk 1.4.13 on which the vicidial runs to the next asterisk server 1.4.19 which is connected via ZAP to PSTN.

It is VERSION: 2.0.95 BUILD: 70402-1157.

[mflorell]

You should really upgrade both of those servers to a more recent version of Asterisk. 1.4.13 has all sorts of problems with it that can cause all sorts of issues.

What is the type of PSTN connection? (T1/E1/PRI/POTS)

[acidoverflow]

Its connected to an E1 line.

But what is the right way to display the busy or disconnected number status in manual dialing mode? Should it be set automatically and the agent gets the next lead? Or in which way does vicidial display it, if it works correctly.

[mflorell]

Because the call is not going through an AGI in manual dial mode there is no way to do it automatically, you have to rely on the agent to disposition the call themselves. If you want auto-detection you need to use RATIO or ADAPT dial methods.