Problem with Vcidial predictive dialing

[Milhouse28]

Hi All,

We're currently using Vicidial VERSION: 2.0.5-134 BUILD: 80703-0124. And we're encoutering problem with predictive dialing (RATIO). It takes time for calls to go through the agents. But all is fine with MANUAL dialing and all are good numbers. What seems to be the problem with our settings...

Here's the current settings:

Dial Status: New leads
Hopper level: 20
Dial Method: Ratio
Auto Dial Level: 4.0
Drop percent limit: 3%
Campaign VDAD exten: 8365


Would like to hear from you, guys.

[mflorell]

Do you have the 'o' flag in the Dial string?

Do you have the 'h' exten in all contexts?

can you post the results of 'screen -r'?

[Milhouse28]

Here is a sample logs:

The number we've dialled are ringing, but the agents did'nt actually get the calls through the vicidial. They got the same session ID on the logs and with the live VDAD.

Aug 21 08:13:22 NOTICE[9074]: app_meetme.c:2210 admin_exec: Conference Number not found
-- Executing Hangup("Local/55558600055@default-e5e8,2", "") in new stack
== Spawn extension (default, 55558600055, 2) exited non-zero on 'Local/55558600055@default-e5e8,2'
-- Executing DeadAGI("Local/55558600055@default-e5e8,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
-- Got SIP response 486 "Busy here" back from xx.2.142.xx
-- SIP/vitel-outbound-08267b70 is busy
== Everyone is busy/congested at this time (1:1/0/0)
-- Executing Hangup("Local/9111111111@default-9ea9,2", "") in new stack
== Spawn extension (default, 911111111, 3) exited non-zero on 'Local/91111111111@default-9ea9,2'
-- Executing DeadAGI("Local/911111111111@default-9ea9,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----17-----BUSY----------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing MeetMe("Local/8600054@default-18e2,2", "8600054|F") in new stack
> Channel Local/8600054@default-18e2,1 was answered.
-- Executing AGI("Local/8600054@default-18e2,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/8600054@default-18e2,1", "SIP/vitel-outbound/91111111111||To") in new stack
-- Called vitel-outbound/91111111111
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1

[Milhouse28]

We did inhouse test calls for a number and its ringing. And i wonder why the calls are not routed to the agents' interface? the softphone is registered. And doing manual dialing is working fine. Here's the sample logs doing predictive:


-- Executing Dial("Local/9123456789@default-84da,2", "SIP/vitel-outbound/19123456789||To") in new stack
-- Called vitel-outbound/19123456789
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/9123456789@default-a6a8,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/9123456789@default-a6a8,2", "SIP/vitel-outbound/19123456789||To") in new stack
-- Called vitel-outbound/19123456789
-- SIP/vitel-outbound-082a10c8 is making progress passing it to Local/919123456789@default-2ae3,2
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Spawn extension (default, 78600052, 1) exited non-zero on 'Local/78600052@default-f665,2'
-- Executing DeadAGI("Local/78600052@default-f665,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
== Spawn extension (default, 8309, 3) exited non-zero on 'Local/78600052@default-f665,1'
-- Executing DeadAGI("Local/78600052@default-f665,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
-- Got SIP response 486 "Busy here" back from 12.xx.xx.xxx
-- SIP/vitel-outbound-081dc568 is busy
== Everyone is busy/congested at this time (1:1/0/0)
-- Executing Hangup("Local/919123456789@default-84da,2", "") in new stack
== Spawn extension (default, 9191234567892, 3) exited non-zero on 'Local/919123456789@default-84da,2'
-- Executing DeadAGI("Local/919123456789@default-84da,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----17-----BUSY----------") in new stack
-- Got SIP response 486 "Busy here" back from 12.xx.xx.xxx
-- SIP/vitel-outbound-081aea88 is busy
== Everyone is busy/congested at this time (1:1/0/0)
-- Executing Hangup("Local/919123456789@default-a6a8,2", "") in new stack
== Spawn extension (default, 919123456789, 3) exited non-zero on 'Local/919123456789@default-a6a8,2'
-- Executing DeadAGI("Local/919123456789@default-a6a8,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----17-----BUSY----------") in new stack
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
== Manager 'sendcron' logged off from 127.0.0.1
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/919123456789@default-833e,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/919123456789@default-833e,2", "SIP/vitel-outbound/19123456789||To") in new stack
-- Called vitel-outbound/19123456789
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/919123456789@default-d7fe,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/919123456789@default-d7fe,2", "SIP/vitel-outbound/19123456789||To") in new stack
-- Called vitel-outbound/19123456789


anyone?

[mflorell]

well, Busy calls don't go to agents:

-- Got SIP response 486 "Busy here" back from 12.xx.xx.xxx
-- SIP/vitel-outbound-081dc568 is busy