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agent time doesnt "reset"

http://www.vicidial.org/VICIDIALforum/viewtopic.php?f=4&t=6050

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agent time doesnt "reset"

PostPosted: Mon Aug 25, 2008 9:21 am
by rcphq
On the real-time agent report (AST_timeoneVDADall.php) when a agent changes to a ready state and a call comes in, they're state becomes INCALL but the time marker doesn't reset, it continues from where it was when the agent was paused (normally 2-3 minutes)

any clues on why this may be happening?
thanks!

VERSION: 2.0.4-121                   BUILD: 80424-0442
1.2.27 asterisk

PostPosted: Mon Aug 25, 2008 10:24 am
by mflorell
the time should change once the call has been received by the agent.

I would recommend upgrading to 2.0.4.1rc4.
All times are UTC - 5 hours
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