Same Number Dial Again n Again

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Same Number Dial Again n Again

Postby prince.fer » Tue Sep 30, 2008 6:16 am

Hello,

I am using astguiclient-2.0.4 After i load aleads in my particular campaign some of the leads are dial twice. In campaign modify i m putting Dial Status 1 : NEW.

What can be the issue.

Thanks
prince.fer
 
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Postby mflorell » Tue Sep 30, 2008 7:49 am

How do you know they are dialed twice?

Do you have any lead recycling rules?
mflorell
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hi

Postby prince.fer » Tue Sep 30, 2008 9:49 am

I have our personal crm which will give the called number list. I dont have any recycle rules.
prince.fer
 
Posts: 146
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Postby mflorell » Tue Sep 30, 2008 11:31 am

Please post the vicidial_log entries of the leads that were dialed more than once.
mflorell
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hi

Postby prince.fer » Fri Oct 03, 2008 2:36 pm

What thing should taken into consideration so that calls will not be repeated..Without any input from user.
prince.fer
 
Posts: 146
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Postby mflorell » Fri Oct 03, 2008 6:52 pm

By default, it will not call numbers more than once unless the list is reset.
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