Hi Matt, In Predictive Dialing there is no ring but the call

[xedlinux]

Hi matt, when i am calling tru predictive dialing, all our agents cant hear any ring even if the asterisk cli out says its ringing....

Then if the call is answered the conversation is going on without hearing any ring the call is initialized. This is very frustrating to our agents. Can you help me with this Matt.

Actually i have bought the manager and agent manual.

thank you.

[Nortelguy]

Hi matt, when i am calling tru predictive dialing, all our agents cant hear any ring even if the asterisk cli out says its ringing....

Then if the call is answered the conversation is going on without hearing any ring the call is initialized. This is very frustrating to our agents. Can you help me with this Matt.

Actually i have bought the manager and agent manual.

thank you.

I know on Cisco the cmd to fix this problem is 'tone ringback alert-no-pi' maybe asterisk has something liek that ?

[xedlinux]

thanks a lot nortelguy...

i hope somebody can help me like this in asterisk...

thanks a lot.

[xedlinux]

hi matt. heres the output....

i still cant solve this problem...

Verbosity is at least 3
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing MeetMe("Local/8600051@default-9649,2", "8600051") in new stack
-- Executing AGI("Local/8600051@default-9649,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/8600051@default-9649,1", "SIP/8210640586/01117143274985||tTo") in new stack
-- Called 8210640586/01117143274985
-- SIP/8210640586-098dbd70 is ringing
== Manager 'sendcron' logged off from 127.0.0.1
-- SIP/8210640586-098dbd70 answered Local/8600051@default-9649,1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Spawn extension (default, 01117143274985, 2) exited non-zero on 'Local/8600051@default-9649,1'
-- Executing DeadAGI("Local/8600051@default-9649,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----11-----7)") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... --11-----7) completed, returning 0
-- Executing DeadAGI("Local/8600051@default-9649,1", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----11-----7") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... --11-----7 completed, returning 0
== Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-9649,2'
-- Executing DeadAGI("Local/8600051@default-9649,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------)") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ----------) completed, returning 0
-- Executing DeadAGI("Local/8600051@default-9649,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... ---------- completed, returning 0
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1

[mflorell]

What you posted doesn't look like predictive dialing. and if you are predictive dialing the agents would not hear ringing at all.

[xedlinux]

thanks a lot matt. by the way, if manual dialing...

does the agent doesnt hear any ring too?

thanks..