Calls in queue

[xedlinux]

hi everyone,

can anyone tell me how calls in queue goes?

what will happen to the calls in queue if not answered by the agent?
thanks.

[Baylink]

Typically, if calls come into queue, and there are no agents to take them (possibly because there are no agents logged into a campaign at the time, those calls will receive your queue-hold recording (if I'm not mistaken, that's the "Park" stuff in Campaign management), and I don't know if those calls ever time out.I've just called my own (idle) inbound room.

Let's see how long I can stay on hold before I get hung up on...

[ Sits listening to the sonorous strains of our queue recording for 4 minutes ]

No, I have no particular reason to think you can't sit in queue forever...

I'm not 100% clear on why there's an audio file pointer *and* an extension, and this could depend on any time out on the extension (ours is 8301), but other than that....

[mflorell]

You need to read your manual again Jay.

Park has nothing to do with being in the inbound call queue, the music on hold is defined in the in-group that the calls come into and there is a drop timeout in that screen as well. You cannot sit on hold forever, it will eventually time out.

[Baylink]

I'm still defining my DID/ingroup mappings in the dialplan, remember?

It will time out, as I find from reading the AGI, in 720 second. But in fact, I see "the park extension audio file name" as parameter 6 to that AGI, so hence originates my confusion.