All installation and configuration problems and questions
Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N
by mclary » Tue Nov 25, 2008 11:08 am
I need some help with creating/refining dispositions. I am using Vicidial 2.0.4-119 Build 71125-1751.
My first question is why am I getting a disposition of DONE? It is not listed on my disposition screen, but I see it on my reports. How do I fix this?
-
mclary
-
- Posts: 6
- Joined: Tue Nov 25, 2008 11:02 am
by mflorell » Wed Nov 26, 2008 9:49 pm
What kind of call handling are you doing (inbound/outbound)?
How frequent are the DONE dispositions showing up?
-
mflorell
- Site Admin
-
- Posts: 18339
- Joined: Wed Jun 07, 2006 2:45 pm
- Location: Florida
-
by mclary » Wed Dec 03, 2008 1:38 pm
Outbound calling, with several different campaigns/groups running simultaneously.
It seems to show up once or twice a day, and on different campaigns.
-
mclary
-
- Posts: 6
- Joined: Tue Nov 25, 2008 11:02 am
by mflorell » Thu Dec 04, 2008 7:46 am
I would suggest upgrading to 2.0.4.1rc5 to see if that fixes the problem for you.
-
mflorell
- Site Admin
-
- Posts: 18339
- Joined: Wed Jun 07, 2006 2:45 pm
- Location: Florida
-
by mclary » Thu Dec 04, 2008 10:36 am
Any idea what could be causing this?
2nd problem - once or twice a week, I see a disposition on thr outbound campaign reporting of Lead Being Called. Any ideas on that?
-
mclary
-
- Posts: 6
- Joined: Tue Nov 25, 2008 11:02 am
by mflorell » Mon Dec 08, 2008 12:52 pm
Do you mean INCALL?
-
mflorell
- Site Admin
-
- Posts: 18339
- Joined: Wed Jun 07, 2006 2:45 pm
- Location: Florida
-
Return to Support
Who is online
Users browsing this forum: Majestic-12 [Bot] and 270 guests
