vicidial.org

hi all what is the best way to remove amd if not how to slow the hit rate to agents down ive tryed seting dial timeout to 10 sec and still quite a few still get to the agents :O( is there a better way to filter them out cant seem to find many post here on this matter and faq not helped either

Have you tried using AMD? VDAD exten 8369?

Does it mean that if I use 8369 extension , my agent will get LESS number of AM/VM than what they get ussually ? ?

Which mean High Contact Ratio with live customer ?