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transferring a call and showing customer's CID
Posted:
Wed Dec 17, 2008 10:31 amby Op3r
We have a campaign that requires this scenario.
We call the customer, then talk to them and when we transfer it to another center the call should be showing the CID of the customer we called.
Is this possible?
Posted:
Wed Dec 17, 2008 3:34 pmby Nortelguy
What kind of phone system in the other call center? and how is it connected ?
Posted:
Wed Dec 17, 2008 7:48 pmby mflorell
This feature is present in SVN trunk
Posted:
Thu Dec 18, 2008 2:13 pmby Op3r
Ok is this still 2.0.4 or 2.0.5?
Posted:
Thu Dec 18, 2008 3:43 pmby Op3r
Ok the SVN is based on the 2.0.5 now.
Im going to test it now.
Posted:
Fri Dec 19, 2008 4:39 pmby mflorell
SVN/branch/agc_2.0.4 is based on the 2.0.4 release tree
SVN/trunk is the stable development branch that will become 2.0.5
Posted:
Sun Dec 21, 2008 4:05 pmby Op3r
hello Matt,
so SVN/branch/agc_2.0.4 <-- even this branch the feature is there?
the svn stable branch which is 2.0.5 are working fine by me though. The feature where you can transfer the CID is working.