vicidial.org

Hi everyone.

Vicidial sudenly stops placing calls.

VICIDIAL VERSION: 2.0.4-121
Asterisk 1.4.21,

screen -r

There are several suitable screens on:
3033.ASTVDremote (Detached)
3029.ASTlisten (Detached)
3037.ASTfastlog (Detached)
3027.ASTsend (Detached)
11301.ASTVDadapt (Detached)
3025.ASTupdate (Detached)
8468.ASTVDauto (Attached)


When i atrach to the autodial script this is the output:


2008-12-29 17:41:27| : agents: dial_level: 0|
2008-12-29 17:41:27| : Calls to place: 0 (0 - 0) 9 |
2008-12-29 17:41:27|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2008-12-29 17:41:27|LOCAL TRUNK SHORTAGE: 0|0 (9 - 96)|
2008-12-29 17:41:27| : CALLING|
TIME DEBUG: -2.00|-1|1| GMT: 18:41
2008-12-29 17:41:27|| lagged call vla agent PAUSED 0E0|20081229174057|20081229174117|20081229174127||
2008-12-29 17:41:27|| lagged call vac agent DELETED 0E0|2008-12-29 17:39:27||

loop counter: |5759682|
TIME DEBUG: -2.00|-1|1| GMT: 18:41
2008-12-29 17:41:30|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 10|
2008-12-29 17:41:30| : agents: dial_level: 0|
2008-12-29 17:41:30| : Calls to place: 0 (0 - 0) 10 |
2008-12-29 17:41:30|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2008-12-29 17:41:30|LOCAL TRUNK SHORTAGE: 0|0 (10 - 96)|
2008-12-29 17:41:30| : CALLING|
TIME DEBUG: -2.00|-1|1| GMT: 18:41
2008-12-29 17:41:30|| lagged call vla agent PAUSED 0E0|20081229174100|20081229174120|20081229174130||
2008-12-29 17:41:30|| lagged call vac agent DELETED 0E0|2008-12-29 17:39:30||
2008-12-29 17:41:30|0|20081229174120| |1103958|192.168.1.250|Dol4Gold|LIVE|2741816|1230579687.1494|Y1229174128002741816|SIP/5060-09504218||17137890781|2008-12-29 17:41:28|IN|LIVE-1.5|2008-12-29 17:41:10|NONE||
2008-12-29 17:41:30|| lagged call vdac call DELETED 1|20081229174120||
2008-12-29 17:41:30|| lagged call vdac call DELETED 1|20081229174120||
2008-12-29 17:41:30|| dead NA call added to log 1230579687.1494|2741816|17137890781|LIVE|DROP|1||

The query to vicidial_live_agents retrives agents in status ready.

LIVE AGENTS LOGGED IN: 0

That's the problem, are the agents READY on that campaign in the vicidial_auto_calls table?

Now its working.
It seems that the problem was a diference in the time between the web-mysql server and de asterisk server.
I detect a diference of 30 seconds between the servers.
After running a ntpdate on both servers the live agents count was correct.
that make sense for you?

Yes, that very much makes sense. time synchronization can be a big problem on multi-server VICIDIAL systems if you are not running ntpd as a service.