vicidial.org

VICIDIAL astGUIclient discussion forum

Skip to content

Vicidial.org Home      Vicidial Forum      Vicidial Wiki      Vicidial Issue Tracker      astGUIclient Project Page


Inbound Campaign Config?

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Post a reply

Inbound Campaign Config?

Postby hammobru » Mon Jan 12, 2009 1:26 pm

Hi I am having a problem with my inbound campaign. I listed the details below. The call seems to come in but has a problem sending out to the extension.

-- Accepting AUTHENTICATED call from 72.11.144.224:
> requested format = ulaw,
> requested prefs = (),
> actual format = ulaw,
> host prefs = (ulaw),
> priority = mine
-- Executing Ringing("IAX2/voipms-23", "") in new stack
-- Executing Wait("IAX2/voipms-23", "1") in new stack
-- Executing Answer("IAX2/voipms-23", "") in new stack
-- Executing AGI("IAX2/voipms-23", "agi-VDAD_ALL_inbound.agi|CID-----LB----- dishinbound-----562XXX9909-----Closer-----park----------107-----1") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
-- AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0
-- Sent into invalid extension '192*168*001*002*8600053' in context 'default ' on IAX2/voipms-23
-- Executing Playback("IAX2/voipms-23", "invalid") in new stack
-- Playing 'invalid' (language 'en')

On the agent screen logged in the call comes across as live call but the call never connects. On the caller side the is a message played as shown from the log that the extension is invalid.

Could someone point me in the direction what I need to look at and modify to fix this.

Thanks in advance,
hammobru
 
Posts: 32
Joined: Tue Sep 23, 2008 12:00 pm
Top

Postby okli » Mon Jan 12, 2009 1:44 pm

-- Sent into invalid extension '192*168*001*002*8600053' in context 'default ' on IAX2/voipms-23


Do you have in extension.conf those extension with the server IP?
; MANDITORY VDAD extens:
; In this setup, the serverIP is the prefix followed by agent conf_exten
; These lines are REQUIRED for VICIDIAL to work properly
; local server extens:
; BE SURE TO CHANGE THIS LINE FOR YOUR IP ADDRESS!
exten => _010*010*010*015*.,1,Goto(default,${EXTEN:16},1)
exten => _8600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
exten => _78600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
okli
 
Posts: 671
Joined: Mon Oct 01, 2007 5:09 pm
Top

Postby hammobru » Mon Jan 12, 2009 2:05 pm

Ive changed them like this , but do I need to have it show each extension as when I created the vicidial extensions?

; In this setup, the serverIP is the prefix followed by agent conf_exten
; These lines are REQUIRED for VICIDIAL to work properly
; local server extens:

exten => _192*168*1*2*8600XXX,1,Goto(default,${EXTEN:16},1)
exten => _192*168*1*2*8600XXX*.,1,Goto(default,${EXTEN:16},1)
exten => _192*168*1*2*78600XXX,1,Goto(default,${EXTEN:16},1)
exten => _192*168*1*2*78600XXX*.,1,Goto(default,${EXTEN:16},1)
exten => _8600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
exten => _78600XXX*.,1,AGI(agi-VDADfixCXFER.agi)


Does it need to read like this?

exten => _192*168*1*2*8600051,1,Goto(default,8600051:16,1)
exten => _192*168*1*2*8600052,1,Goto(default,8600052:16,1)
exten => _192*168*1*2*8600053,1,Goto(default,8600053:16,1)

thanks in advance.
hammobru
 
Posts: 32
Joined: Tue Sep 23, 2008 12:00 pm
Top

Postby okli » Mon Jan 12, 2009 2:57 pm

hammobru wrote:Does it need to read like this?

exten => _192*168*1*2*8600051,1,Goto(default,8600051:16,1)
exten => _192*168*1*2*8600052,1,Goto(default,8600052:16,1)
exten => _192*168*1*2*8600053,1,Goto(default,8600053:16,1)
Nope.
BTW what vicidial version are you using?
If you still have problems you should post the relevant part in extensions.conf or the whole file.
okli
 
Posts: 671
Joined: Mon Oct 01, 2007 5:09 pm
Top

Postby williamconley » Mon Jan 12, 2009 3:55 pm

hammobru wrote:
exten => _192*168*1*2*8600XXX,1,Goto(default,${EXTEN:16},1)


Is 192.168.1.2 the IP of your Vicidial server or your agent's computer?

You need to set it to the IP of your Vicidial Server.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # 888-883-8488 # +44(203) 769-2294
williamconley
 
Posts: 20444
Joined: Wed Oct 31, 2007 4:17 pm
Location: Bartow, FL (In the boondocks)
Top

Postby hammobru » Mon Jan 12, 2009 5:30 pm

192.168.1.2 is the ip of the server.

This is what happens in the cli output when i have 3 test agents logged in to take calls. The call shows the call coming in then it goes into a spin with the message below.

-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing DeadAGI("IAX2/voipms-31", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
-- Hungup 'IAX2/voipms-31'



If I have all three agents in pause and call it will show a call in queue and place that call in park and play the hold music. The cli when this happens is below.

-- Accepting AUTHENTICATED call from 72.11.144.224:
> requested format = ulaw,
> requested prefs = (),
> actual format = ulaw,
> host prefs = (ulaw),
> priority = mine
-- Executing Answer("IAX2/voipms-31", "") in new stack
-- Executing AGI("IAX2/voipms-44", "agi-VDAD_ALL_inbound.agi|CID-----LB-----DishInbound-----5622969909-----Closer-----park----------107-----1") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
-- Started music on hold, class 'default', on IAX2/voipms-31

But as soon as I resume and the call tries to come into the conferance it hangs up or does not connect.

Thanks once again for your help.
hammobru
 
Posts: 32
Joined: Tue Sep 23, 2008 12:00 pm
Top

Postby okli » Mon Jan 12, 2009 5:40 pm

okli wrote:BTW what vicidial version are you using?
?
okli
 
Posts: 671
Joined: Mon Oct 01, 2007 5:09 pm
Top

Postby hammobru » Mon Jan 12, 2009 5:46 pm

The versions are

Asterisk is 1.2.27
Vici 2.0.4-121
hammobru
 
Posts: 32
Joined: Tue Sep 23, 2008 12:00 pm
Top

Postby williamconley » Mon Jan 12, 2009 6:45 pm

if you changed the ip address of the server ... did you run the server IP update script?

ADMIN_update_server_ip.pl

just guessing.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # 888-883-8488 # +44(203) 769-2294
williamconley
 
Posts: 20444
Joined: Wed Oct 31, 2007 4:17 pm
Location: Bartow, FL (In the boondocks)
Top

Postby hammobru » Mon Jan 12, 2009 7:46 pm

OK. Thanks I got it. It was in the config.
hammobru
 
Posts: 32
Joined: Tue Sep 23, 2008 12:00 pm
Top
Post a reply

Return to Support

Who is online

Users browsing this forum: Google [Bot] and 79 guests

Powered by phpBB® Forum Software © phpBB Group