by williamconley » Sun Jan 18, 2009 12:48 pm
freepbx has similar functionality within "Queues". may require with a slight tweak to allow the rejection of the call (including the ability to play the announcement to the agent upon answering by the cell phone)
we use it to announce which corporation name to use when answering, for instance, if there are several companies but one receptionist "Answer as XYZ Corp."
The ability to reject the call I believe is inherent (hang up during the answer as) and the call continues on in the queue. The caller hears music the whole time (or ringing). but i don't think i've tested that.
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