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agent performence details.......

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agent performence details.......

Postby arvindsandilya24 » Sat Feb 14, 2009 8:13 am

Hi Matt

Please tell me about DISPO and DISPO AVG in agent performence details.

Thanks & regards
Arvind
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Postby mflorell » Sat Feb 14, 2009 9:39 am

DISPO is the total time spent in the disposition screen by the agent(post call work) and DISPO AVG is jus the dispo time divided by the total number of calls handled.
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