Set up an auto-dial campaign to dial without any live agents

[asteriskvairam]

Helo friends,

I have followed the steps to build this section which is mentioned in the VICIDIAL manager manual.

Do we needs to compile any additional application?
I have installed asterisk 1.4.21.2 So i haven't compile app_amd application because its already precompiled version.

Please let me know if i needs to compile again.Then How?

In the manual I have found three types of message broadcasting.

Number 1:-

1. Play Message Immediately

For this option not needs to edit extentnsions.conf file.Using remote agent login screen sprecify the

Record message file name inthe external extensions field. In this function when customer receive the call immediately message will play.

Here i am facing the problem.

In the campaign "VDAD extensions" default is "8369".But as per the Manager manual in the remote agent
"external extensions" to specified record file name as"85100005".But when i dial a leads,directly picking up the extensions 8369 instead of"85100005".

Log details

oop counter: |5758906|
TIME DEBUG: -5|-5|0| GMT: 16:04
2009-02-24 11:04:03|LIVE AGENTS LOGGED IN: 1 ACTIVE CALLS: 1|
2009-02-24 11:04:03|vairam 10.10.10.1: agents: 1 dial_level: 3.0|
2009-02-24 11:04:03|vairam 10.10.10.1: Calls to place: 2 (3 - 1) 3 |
2009-02-24 11:04:03|CAMPAIGN DIFFERENTIAL: 0.2 0.2 (0.2 - 0)|
2009-02-24 11:04:03|LOCAL TRUNK SHORTAGE: 0|0 (3 - 96)|
2009-02-24 11:04:03|vairam 10.10.10.1: CALLING|
|UPDATE vicidial_hopper set status='QUEUE', user='VDAD_10.10.10.1' where campaign_id='vairam' and status='READY' order by priority desc,hopper_id LIMIT 2|
hopper rows updated to QUEUE: |1|
|SELECT lead_id,alt_dial FROM vicidial_hopper where campaign_id='vairam' and status='QUEUE' and user='VDAD_10.10.10.1' order by priority desc,hopper_id LIMIT 1|
|UPDATE vicidial_hopper set status='INCALL' where lead_id='346'|
hopper row updated to INCALL: |1|346|
2009-02-24 11:04:03|| number call dialed|vairam|V0224110403000000346|INSERT INTO vicidial_manager values('','','2009-02-24 11:04:03','NEW'
,'N','10.10.10.1','','Originate','V0224110403000000346','Exten: 8369','Context: default','Channel: Local/99820242303@default','Priority: 1','Callerid: "V0224110403000000346" <0000000000>','Timeout: 60000','','','','')|-5.00|NONE||
TIME DEBUG: -5|-5|0| GMT: 16:04
2009-02-24 11:04:03|| lagged call vla agent PAUSED 0E0|20090224110333|20090224110353|20090224110403||
2009-02-24 11:04:03|| lagged call vac agent DELETED 0E0|2009-02-24 11:02:03||
2009-02-24 11:04:03|| lastcalldate UPDATED 1|'200'||
2009-02-24 11:04:03|| logindate UPDATED 1|'vairam'

[mflorell]

you don't need to recompile Asterisk, you need to post some Asterisk CLI output so we can see what is wrong.

[asteriskvairam]

Manager 'sendcron' logged on from 127.0.0.1
-- Executing [99820242303@default:1] AGI("Local/99820242303@default-001d,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [99820242303@default:2] Dial("Local/99820242303@default-001d,2", "Zap/g1/9820242303||tTo") in new stack
-- Called g1/9820242303
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
-- Saved useragent "3CX Phone 6.0.727.0" for peer 6001
-- Hungup 'Zap/4-1'
== Spawn extension (default, 99820242303, 2) exited non-zero on 'Local/99820242303@default-001d,2'
-- Executing [h@default:1] DeadAGI("Local/99820242303@default-001d,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL----------)") in new stack


This log i am getting, when i dial from remote agent login.

Note- My dialplan is - DLPN_Stream.

Hope here dial plan is - default.Could be the problem with dial plan.Kindly let me know

Thanks

Vairam k

[mflorell]

What kind of telco lines are you using?

[asteriskvairam]

I am using analog line.

[asteriskvairam]

I am using analog line.

Output of action_full.2009-02-24

2009-02-24 23:15:33|0|1|
Action: Originate
Exten: 8320
Context: default
Channel: Local/966981050@default
Priority: 1
Callerid: "V0224231533000000400" <0000000000>
Timeout: 60000

|
2009-02-24 23:15:36|1||Response: Error
Message: Originate failed

[mflorell]

OK, that might be the problem. Asterisk and VICIDIAL do not work very well with Analog lines due to the poor call progress detection on analog lines. I would recommend getting either SIP, IAX or T1 lines. They are all preferrable to analog lines.