Hello ...i have 55 agents but need some server on simple mode
what server do i have to purchase to works fine with these agents quantity
Hardware
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Hardware
by eliasferreyra » Wed Feb 25, 2009 11:08 am
“Better to remain silent and be thought a fool than to speak out and remove all doubt.”
-Abraham Lincoln
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hello matt
by eliasferreyra » Wed Feb 25, 2009 2:20 pm
Type of call handling? (inbound/outbound/blended) =inbound/outbound/blended
Lines to agent ratio? = RATIO (2.0 - 3.0)
call recording? (None/all calls/some) = ALL CALLS
SIP codec? (None/Ulaw/G729/GSM) =G729
Lines to agent ratio? = RATIO (2.0 - 3.0)
call recording? (None/all calls/some) = ALL CALLS
SIP codec? (None/Ulaw/G729/GSM) =G729
“Better to remain silent and be thought a fool than to speak out and remove all doubt.”
-Abraham Lincoln
-Abraham Lincoln
- eliasferreyra
- Posts: 367
- Joined: Wed Jul 18, 2007 3:27 pm
by mflorell » Wed Feb 25, 2009 4:42 pm
For this you will need more than one server. I would recommend 4 quad-core servers. 1 database/web, 1 codec transcoding server and 1 agent server. You will want at least 4GB RAM on the agent server, or more if you can.
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