When is the "Your session has been paused" message

[AlexR]

Hello Matt, everyone!

I have a Astguiclient 2.0.5b0.5 intallation running with asterisk 1.2.31.1. Almost everything runs smoothly but in the inbound campaings my agents get a popup "randomly" that reads:

your session has been paused

I've looked in the code and this is what triggers such msg:

Code: Select all

      if ( (VLAStatuS == 'PAUSED') && (AutoDialWaiting == 1) )
                                                        {
                                                        if (PausENotifYCounTer > 10)
                                                                {
                                                                alert('Your session has been paused');
                                                                AutoDial_ReSume_PauSe('VDADpause');
                                                                PausENotifYCounTer=0;
                                                                }
                                                        else {PausENotifYCounTer++;}
                                                        }
                                                else {PausENotifYCounTer=0;}


But i fail to understand where vicidial gets the "AutoDialWaiting" flag the or the VLAStatus. Im pretty sure it is a inbound or campaing config issue. But i just cannot find it. Any tips what should i look out for?


Thank you,


Alejandro

[mflorell]

version and build of vicidial.php?

do you have multiple servers?

what are the specs on your agent stations(CPU/RAM/OS/Browser)?

[AlexR]

Thanks for the fast reply Matt, here are the specs

Server:

Xeon 3.0Ghz 2 cores
3gbs RAM
Vicidial version:

$version = '2.0.5-194';
$build = '90126-2302';

This is a single server install.

Agent PCs running Celeron 2.4Ghz 1Gb RAM

[enjay]

I have seen this happen before on multiple servers when time wasnt in sync (obviously not your situation). I have also seen this happen under

A. high loads
B. network issues

I hope this helps..

-Art

[AlexR]

Enjay, thanks for the tip. I will see if maybe the server time was changed by the admin. The agent's time (PC) has nothing to do with this right?


Thank you!

[AlexR]

Matt, Enjay

I found out that the server GMT time of the server was GMT-6 While the time of Vicidial (in server table) was GMT-5. I updated that record, but im still getting that popup. Is there somewhere else u should update the timezone perhaps?


Thank you


Alejandro

[AlexR]

Just for sake of completion to anyone reading this thread, i found that i had to change the following parameter in php.ini

Code: Select all

date.timezone =  America/Guatemala


I noticed this because the clock of vicidial (right upper corner) had one hour ahead of local time. Now it works.


Thank you Matt, and Enjay!