no answer auto dial

[arvindsandilya24]

Hi Matt,

Today, I saw one major problem on VDAD REPORT.

---------- CALL STATUS STATS
+--------+----------------------+------------+
| STATUS | DESCRIPTION | CALLS |
+--------+----------------------+------------+
| ACCEPT | ACCEPT | 9 |
| B | Busy | 82 |
| CBHOLD | Call Back Hold | 187 |
| CEN | CALL ENDED | 47 |
| CNA | NOT AVAILABLE | 8 |
| CNR | NOT REACHABLE | 3 |
| DC | Disconnected Number | 21 |
| DECLIN | DECLINE | 470 |
| DNC | DO NOT CALL | 36 |
| DROP | Agent Not Available | 14 |
| INCALL | Lead Being Called | 132 |
| N | No Answer | 4 |
| NA | No Answer AutoDial | 11859 |
| OOS | OUT OF SERVICE | 1 |
| RING | RINGING | 13 |
| SWO | SWITCHED OFF | 6 |
+--------+----------------------+------------+
| TOTAL: | 12892 |
+-------------------------------+------------+

Total call=12892, in which NA(no answer auto dial)=11859.
I am not able to understand why is it happening.
Please tell me what is NA(no anser auto dial) and why 11859 leads in NA.
here Vicidial auto calls is running with PRI. Here ratio is 1:1

Thanks & regards
Arvind

[mflorell]

That means that the lines were congested or disconnected or the cals rang and nobody answered before the ring timeout.

Could also be a carrier throttling or congestion issue.