Proper Settings for Survey Mode

[expit]

We have 40 agents on the phone and we would prefer to keep them all busy with calls from the Survey mode. We have found that only about 1/250 calls on the survey mode actually are qualified and connect, therefore we need to keep the calls being placed very high at all times. Right now, it seems that once a call connects and is playing our recording it backs off from making more calls until after that survey message is done playing. Does anyone have suggestions on settings to keep the call count up.

I have tried many different combinations of settings and the call count goes way up then drops off as soon as a few calls are in queue listening to the message... Any ideas?

Thanks!

[mflorell]

Please post your settings for everything in the green section of the campaign detail screen.

[expit]

Dial Method: Adapt Hard Limit HELP
Auto Dial Level: 1.903 (0 = off) HELP ADAPT OVERRIDE
Available Only Tally: N HELP
Drop Percentage Limit: 98 % HELP
Maximum Adapt Dial Level: 75 number only HELP
Latest Server Time: 2400 4 digits only HELP
Adapt Intensity Modifier: 29 HELP
Dial Level Difference Target: 0 HELP
Concurrent Transfers: 10 HELP
Queue Priority: 50 HELP

[mflorell]

What is your servers setting for max VICIDIAL trunks set to?

Do you have more than one server?

[expit]

96 maximum trunks.

We have 3 servers between the US office, Asia office and Data center but we have it set up with the data center server dialing and connecting calls to the Asia call center.

Anyway to keep the call count up regardless of how many people are listening to our message?

Thanks!

[mflorell]

OK, so with your max trunks set to 96 and your max dial level set to 75 you might only be placing enough calls for 4 agents across your whole system. Have you tried raising your max trunks values?

With the settings you are showing I really haven't seen the kind of problems you are mentioning at any other clients before so I'm not sure how to suggest that you move forward. This is the kind of problem that has to be diagnosed while watching the live system.