Meetme Volume Control

[saif.rahman]

By clicking on volume up/down link from the agent screen which extensions should be in extensions.conf to work that properly ?

[saif.rahman]

Able to do by going to "show conference call channel information" link on the agent screen.
But cant able to control volume from the volume control buttons which are on the front screen of agent.

when i do that the following notice occurs on the CLI

chan_local.c:526 local_alloc: No such extension/context XXYYXXYYXXYYXX38600074@default creating local channel

[mflorell]

Asterisk version?

astguiclient version?

[saif.rahman]

Asterisk Version 1.2.30.2

Astguiclient VERSION: 2.2.0-176
BUILD: 90322-1105

[mflorell]

Does this happen when you try to raise, lower and mute/unmute or just one of these?

[saif.rahman]

it happens when i try to raise or lower the volume.

The reason why i want to try this feature because every time we do three way conference call after minute or so the both, i.e. customer and third party cant able to hear each other at all and if i increase the volume for the agent side the voice goes more break up. (It also happens when there is only one agent logged into vicidial).

[mflorell]

So muting and unmuting works fine?

[saif.rahman]

yes

[mflorell]

Can you post the action_full.DATE logfile entries of this happening?

After I receive your response I will try to replicate this on our test servers.

[saif.rahman]

2009-04-09 15:57:05|750|0|1|
Action: Originate
Channel: SIP/0013
Context: default
Exten: 8600051
Priority: 1
Callerid: "S0904091557058600051" <0000000000>

|
2009-04-09 15:57:08|751|0|1|
Action: Hangup
Channel: SIP/0013-08756540

|
2009-04-09 15:57:08|752|0|1|
Action: Originate
Channel: Local/55558600051@default
Context: default
Exten: 8300
Priority: 1
Callerid: ULGH34581239307028

|
2009-04-09 15:57:09|750|1||Response: Error
Message: Originate failed

|
2009-04-09 15:57:12|750|2||Response: Goodbye
Message: Thanks for all the fish.

|
2009-04-09 15:57:12|751|1||Response: Success
Message: Channel Hungup

|
2009-04-09 15:57:12|752|1||Response: Error
Message: Originate failed

|
2009-04-09 15:57:15|751|2||Response: Goodbye
Message: Thanks for all the fish.

|
2009-04-09 15:57:15|752|2||Response: Goodbye
Message: Thanks for all the fish.

[mflorell]

That's a bit much on the logs there. I'll try to duplicate the problem on a fresh install of 2.0.5.

[mflorell]

I truncated your output a bit because most of it was just repeating the same thing.

Does this happen to you on inbound or autodial calls or only on Manual dial calls?

I can repeat this on my test system but only with Manual dial calls. The reason that this occurs is that Manual dial calls are placed as local calls with the flag set to not resolve the Local/ channel handler so that you can hang up the channel during ringtime, otherwise you would not be able to hang up calls until their either picked up or timed out. The agent screen keeps track of the real channel pointer so taht the call can be hungup and transferred properly, but technically the real channel pointer is not in the meetme conference which is why the main volume controls don't work, but the "calls in this conference" volume controls all do work.

Not sure if there's a good fix for this or not, a temporary fix might be to just disable the main volume controls on the main agent screen if the agent placed a Manual dial call.

[saif.rahman]

Thanks for the detailed input on that. its really make sense. but Matt what about the three way conference call issue i.e. the customer and the third party when connected after some time the agent can hear both of them properly but those two cant hear each other.

[mflorell]

Not sure about that one, haven't heard of that happening before. What kind of time frame does that happen across?

[saif.rahman]

it happen when there are 20 -30 agents logged into vicidial having dial level set to 3.