Survey Records in Database

[prince.fer]

Hello Gurus,

I am using vicidial for broadcating. When i am broadcating i am giving 3 options to users. Press1 Sales Press2 marketing Press3 Do Not Call. Now when i am starting my broadcasting i want report or data that which customer has press1 which has select 2 and who all press3. Where exactly this all be stored ?

Can i get this. I am using astguiclient-2.0.5 latest release.

Thanks

[mflorell]

We currently only have the ability to do 2 call paths, go to agent and not interested(or DNC), but the customer can select from multiple options using 2.0.5 that are all sent to the agent and logged.

Are you using the survey feature in 2.0.5 right now?

[prince.fer]

Thanks for your reply.

I dont want to transfer the call to agent. Ijust want to check how many customer press1 for X vote and how many customer press2 for Y vote. Can i get this with 2.0.5 latest version.


Thanks

[mflorell]

The information of what was pressed is stored in the database(vicidial_list table), so yes you can gather this info without calls going to an agent.