DTMF Vici Dial Now

[cottonking2000]

Take a deep breath...

We have a Vicidial Box that works. Which is great. However, we have to do 3rd party verification. The current DTMF postings for Vicidialnow (latestest and greatest) does not send a DTMF tone long enough to be picked up from the third party group. However, if you add ,#, to the DTMF field, then the tone is sent but with a delay of about 2 seconds.

We call in sip currently but the conference calls are in iax/voip...

First wack at a change I did to get it to work with out the , on the outside of the pound sign is:
1.

jitterbuffer=no ;in the iax.conf file

Change 2.

dtmfmode=inband
dtmfmode=rfc2833 ;in the agent setup for each agent iax.conf

change 3.

; setup account for SIP trunking:
; [SIPtrunk]
; disallow=all
; allow=ulaw
; allow=alaw
; type=friend
; username=mmmmm
; secret=mmmm
; host=10.10.10.16
dtmfmode=inband ;added to the truck for sip
dtmfmode=rfc2833
relaxdtmf=no
; qualify=1000

change 4:

[trunkgroups]
toneduration=10000 ;zapdata.conf
[channels]

#context=unused
#signalling=fxs_ks
#channel => 01

The tone is still the same. Quick and not working. I figured it is out of band for the DSP to pick up and the , somehow open and hold the channel long enough to make the tone...

Anyfixs for this? Ideas help free beer? LOL peace out.

[mflorell]

DTMF is always tricky, especially when you use SIP/IAX/Zap all together. Not sure what to recommend on this, there is a new option on the agi_dtmf.agi to send out-of-band DTMF signals. Are you running 2.0.5?

[cottonking2000]

I am not running 2.0.5

However, I am using KIAX softphone. The system worked fine for us using the KIAX softfone when we clicked #. Now it tries to transfer us. The transfer is due to a switch to SIP from IAX.

Our path to resolution is to try and cripple the # feature that wants to send us to a extension. The DTMF works fine on the keypad for KIAX. I would think that a quick work around can be figured (my task for now)...

Will start a new thread for # cripple ideas

[gardo]

Try switching from "#" to" ," (coma) on the DTMF box. "#" is the default transfer button of Asterisk.

[cottonking2000]

We did this with success to transfer a DTMF signal.

However, the signal is delayed by a second as per the default delay with the comma and the notes in the code.

This is a solution but does not activate our systems fast enough.....so we have multi player loops on our 3rd party verification.

Thxs for the info.

Best solution is the KIAX softphone # we are trying to turn off for transfer

THE SOLUTION WAS:

features.conf file

[featuremap]
blindxfer => *3 ; Blind transfer
;disconnect => *0 ; Disconnect
;automon => *1 ; One Touch Record
;atxfer => *2 ; Attended transfer

Disable the #

Now you can use the softfone to do the DTMF