i want to listenthe call when the agents are on call.
i tried it ..i went to reports then in SIP:listen then i clicked on listen beside the agent..
then only X-lite(softphone) pop ups,,,i cant hear any thing..
how can i do it work
how can managers listen-in on agent conversations
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how can managers listen-in on agent conversations
by swapnil_s_r » Thu Jul 16, 2009 4:50 am
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