vicidial.org

by **ruben23** » Tue Jul 21, 2009 2:50 pm

hi i have setup inbound call on my vicidial, its working fine-using the agent web interface, but problem is- client wants to remove the played songs and recordings---when all agents are on call and client are on waiting . so call will be directly forwarded to agent--if not clients will be drop.

i got this on my extensions.conf

exten => _13476253351,1,Answer()
exten => _13476253351,n,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----AGENTDIRECT-----13476253351-----Closer-----park----------999-----1)
exten => _13476253351,n,Hangup()

-how do i remove the recordings on the inbound call.

by **mflorell** » Tue Jul 21, 2009 3:25 pm

I'm not exactly sure what you are looking to do here, could you please explain in more detail?

by **ruben23** » Tue Jul 21, 2009 5:24 pm

mflorell , ok basically i have an inbound setup now with my vicidial--->and part of it when the client dial the DID number--->calls are routed to agents, but when all agents are occupied clients are hold on queue with voice recording playing-including background music,
question is, can i remove that hold on recorded voice and background music..?
how do i do that...
thats all

by **mflorell** » Tue Jul 21, 2009 5:42 pm

The generic hold announcement is optional, just disable it in the in-group by setting the on-hold announcement filename to "silence".

As for the music on hold, you would have to create a silence one with for instance a single one minute silence file in it then use that in the music-on-hold context field.

by **ruben23** » Tue Jul 21, 2009 6:46 pm

mflorell thanks, if its ok if i may add up-----> i have used DID number which can be used for 8 channels, but why its only getting 3 extensions able to reach a call form inbound/client, the other extensions 4, 5 and 6 are not getting the call, on the 4th customer caller they get message to hold while since the agents are all busy.

what could it be..?

by **mflorell** » Tue Jul 21, 2009 9:54 pm

I'm not really sure what you are talking about. Are there 8 agents logged in and ready?

by **ruben23** » Wed Jul 22, 2009 8:41 am

yes i have 8 agents ready and they are for inbound, and i purchase a DID number open for 8 channels, problem is when on operation--i got only 3 active channels, when the calls exceed 3, like the 4th call---they are played that are on hold all agents are busy. so means that agent 4 and up are not getting calls.

Whys is that but my DID number is oprn for 8 channels, are there i need to add up on my configuration..?

Thanks for the help.

by **mflorell** » Wed Jul 22, 2009 8:58 am

So in the realtime screen you see 8 agents READY to take calls and after 3 of them get calls no more calls go to agents?

by **ruben23** » Wed Jul 22, 2009 9:01 am

yes thats happening, they are on realtime monitor but only 3 agents receive calls, agent 4 and up are on dead air. and on the side of th coient calling they are getting a message that all agents are busy attending please wait, thats the 4th call, which is on queue.

by **mflorell** » Wed Jul 22, 2009 9:07 am

Post the results of this MySQL query when that happens:

SELECT * FROM vicidial_live_agents;

by **ruben23** » Wed Jul 22, 2009 9:09 am

ok you mean on the actual call when the 3 agents are on call and the 4th call is on queue, waiting for vacant agent....?

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