Remote agents for outbound campaigns

[ykhan]

I need to setup a auto-dial survey campaign that connects to a remote agent with answering machine detection. I have setup a remote agent with level of 5 and a closer-type campaign. When I try to login the user on vdremote.php page, I get "This remote agent does not exist: |5000| " on the browser. Can anyone help out in this. I have read the Manger's manual and it only has a tutorial for inbound remote agents.

[mflorell]

Does the user exist for that start number?

[ykhan]

Yes, I have setup a user 5000 in the Users section and then I setup the Remote Agent with the same start ID of 5000.

[mflorell]

Not sure what would cause that. i cannot duplicate on my system.

[nlangel]

Hi ykhan,

I had the same problem and (eventually) figured out it's caused by saving passwords in your browser.
I suspect you using both the administration and the remote agent GUI from the same computer. I found when I logged out of the administration GUI and then opened the remote agent page, I was asked for a password, while if you're logged in, it won't do that.
As far as I can tell, it's caused by
WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"
being used by both files.
I changed the one in vdremote.php (two occurences) to
WWW-Authenticate: Basic realm=\"VICI-REMOTE\"
and the problem went away.

[ykhan]

Thanks nlangel, it does appear to be the saved password issue (or maybe just cached session). Once I close the browser and restart it and login to the remote agent page it works. But changing the lines in the vdremote.php file did not help (maybe an issue with IE7, will try later on Firefox as well).