Transfered Calls not Dropping

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Transfered Calls not Dropping

Postby fibres » Wed Jul 29, 2009 6:11 am

Hi

I am running a campaign with call transfering.

Basically when the agent gets a sale they park the customer. click tannsfer/conf
Dial an outside number with customer. They then talk to the number they dia for the lawyers, then unpark the customer introduce the customer to the lawyers and then click leave 3 way call and leave the customer and lawyer talking.

this all works fine, however the line between the customer takes a while to drop even after the customer and lawyer have hung up and it ties up the phone line for both.

any suggestions on this?

Regards
fibres
 
Posts: 313
Joined: Sun May 20, 2007 3:12 pm
Location: UK

Postby mflorell » Wed Jul 29, 2009 10:18 pm

vicidial.php version and build?

what kind of lines are you using?
mflorell
Site Admin
 
Posts: 18339
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida


Return to Support

Who is online

Users browsing this forum: Bing [Bot] and 283 guests