Calls are not getting forwarded to agents.

[NIKMANIA]

The calls are not getting forwarded to the agent soft fones,, i would like to inform you all that actually i have a home based center with 3 seats and got this server installed from some dialer provider,, and after installing all this he said that it is done and some setttings will be done by him after he reaches his city. after he went he was not able to do so and asked me to come to his city or download the vici 1.2 and install again,, i did the same and he was not able to do the settings again and today finally he told me that he wont be able to do that,, and that is what made me to come to this forum.

and i really do not know anything about all this,, if needed i ll give the server access to check the same.

would request if u can help me with this issue.

plz help me.....

[lerroux]

can you post the extensions.conf contents here? and the cli output please.

and also please post your server details....

see what we can do to help