problem in dial plain

[burhankhan]

when the call is connected with the customer, after playing the necessary recording ( that is recorded by us) ,
we ask the agent to press 0 to hang up, and ask him to hold the line to be transferred to agent. the dialplan will look for 5 seconds for the response from the customer side.. and if 0 is pressed it will hangup. and if he holds the line.. it will be transferrd to the agent. ( VDAD TRFR ) LIVE CALL.


can u please send me dial plane or modify if feasible in this dial plan

exten => _1XXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _1XXXXXXXXXX,2,Dial(SIP/${EXTEN}@talktel,50,tTo)
exten => _1XXXXXXXXXX,n,Playback(vm-whichbox)
exten => _1XXXXXXXXXX,n,WaitExten()
exten => _1XXXXXXXXXX, n ,GotoIf($[${EXTEN}=1]:?az)
exten => _1XXXXXXXXXX ,n , Playback(vtiger-fax) // HERE I WANT THAT CALL IS TRANSFERRED TO CLIENT
exten => _1XXXXXXXXXX ,n,Hangup
exten => i,n (az),Hangup()
exten => i,n,Hangup

Prompt response is appreciated !

[williamconley]

use the survey system and appropriate documentation in the manager's manual. that's what it's for ... (modify a campaign, and choose "detail view" to see the survey system)