Removing "Skip Lead" button on Agent's dial screen

[sonic]

hi, i am experiencing problems that are caused by a group of people that are abusing the "skip lead" button on their screens, this empties the Hopper before it can refresh & fetch new leads, i have increased the hopper level as far as 500 but does not help much, as i did not do the installation & config. myself, i am finding it hard to remedy OR make the change of removing the skip lead button,
also, the guy who did the install is unable to assist, may question is: can this be done??
if so, then what is the procedure & can it be done from the front-end interface?

any advice would be appreciated

regards

SM

[heinz]

Maybe this might help you:

http://www.vicidial.org/VICIDIALforum/v ... ove+button

Thanks,
heinz

[mflorell]

Fire a few agents, then the others will learn not to abuse the skip lead button

You can edit the code to remove the sip lead button if you like. There is currently no easy option to deactivate it.