vicidial.org

by **ruben23** » Thu Nov 05, 2009 5:13 pm

Hi, on the admin vicidial page on users details there is a user stats menu where i can check realtime recordings per agent basis, the link is like this:

RECORDINGS FOR THIS TIME PERIOD: (10000 record limit)
# LEAD DATE/TIME SECONDS RECID FILENAME LOCATION
1 516935 2009-11-05 12:43:07 1706 54905 CRES_20091105-124306_7187368093 http://192.168.2.5/RECORDIN...
2 516891 2009-11-05 12:42:08 30 54895 CRES_20091105-124207_7187765897 http://192.168.2.5/RECORDIN...
3 516828 2009-11-05 12:41:14 42 54878 CRES_20091105-124113_7187402340 http://192.168.2.5/RECORDIN...
4 516780 2009-11-05 12:40:21 25 54863 CRES_20091105-124020_7184546721 http://192.168.2.5/RECORDIN...
5 516742 2009-11-05 12:39:50 19 54852 CRES_20091105-123949_7182176672 http://192.168.2.5/RECORDIN...
6 535543 2009-11-05 12:38:56 35 54837 CRES_20091105-123855_7188355633 http://192.168.2.5/RECORDIN...
7 541112 2009-11-05 12:37:55 56 54812 CRES_20091105-123754_5165795405 http://192.168.2.5/RECORDIN...
8 541046 2009-11-05 12:36:51 34 54796 CRES_20091105-123650_5165208848 http://192.168.2.5/RECORDIN...
9 541017 2009-11-05 12:36:17 22 54786 CRES_20091105-123616_5165204563 http://192.168.2.5/RECORDIN...
10 540959 2009-11-05 12:35:29 26 54774 CRES_20091105-123528_5164339828 http://192.168.2.5/RECORDIN...
11 540858 2009-11-05 12:33:54 51 54758 CRES_20091105-123353_5164338682 http://192.168.2.5/RECORDIN...
12 540781 2009-11-05 12:32:20 76 54735 CRES_20091105-123219_5164337861 http://192.168.2.5/RECORDIN...
13 540721 2009-11-05 12:31:27 23 54717 CRES_20091105-123126_5164337397 http://192.168.2.5/RECORDIN...
14 540666 2009-11-05 12:30:42 29 54700 CRES_20091105-123041_5164336899 http://192.168.2.5/RECORDIN...
15 540633 2009-11-05 12:30:06 25 54682 CRES_20091105-123005_5164336564 http://192.168.2.5/RECORDIN...

problem but when i click the hyperlink http://192.168.2.5/RECORDINGS/
errors appear--->

Not Found

The requested URL /RECORDINGS/CRES_20091105-122942_5164336368-all.wav was not found on this server.
Apache/2.2.8 (Ubuntu) Server at 192.168.2.5 Port 80

what could be the problem, i laready added the virtual host: on the asterisk vicidial server (192.168.2.5)

$ vim /etc/apache2/sites-available/default (add the following lines)
Alias /RECORDINGS/ "/var/spool/asterisk/monitorDONE/"
<Directory "/var/spool/asterisk/monitorDONE">
Options Indexes MultiViews
AllowOverride None
Order allow,deny
Allow from all
<files *.mp3>
Forcetype application/forcedownload
</files>
</Directory>
$ chmod 0777 /var/spool/asterisk/monitorDONE/
$ /etc/init.d/apache2 restart

Im using 2 servers for my vicidial system
1 asterisk/vicidial
2 databased

anyone have idea on this.

by **gmcust3** » Thu Nov 05, 2009 5:17 pm

Try this :

cd /var/www/html
ln -s /var/spool/asterisk/monitorDONE RECORDINGS
chmod 777 /var/spool/asterisk/monitorDONE

by **ruben23** » Thu Nov 05, 2009 5:53 pm

hi where do i do that..?

On the asterisk/vicidial server or on the Apache/mysql server..?

and what is the purpose of cd /var/www/html..? ( im using /var/www/)
on my /var/www---> contect are directory agc, vicidial,astguiclient.

?

by **gmcust3** » Thu Nov 05, 2009 6:03 pm

Try this :

cd /var/www
ln -s /var/spool/asterisk/monitorDONE RECORDINGS
chmod 777 /var/spool/asterisk/monitorDONE

Do it where you have agc and vicidial folder is there.

Using VicidialNOW CE ?

by **ruben23** » Thu Nov 05, 2009 6:24 pm

im using ubuntu scratch install...

ok ill try it...

by **gmcust3** » Thu Nov 05, 2009 6:26 pm

You need to create Symbolic Link to MonitorDONE folder so that web browser can access MonitorDONE folder.

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Plz USE signature with your SETUP details.

by **ruben23** » Thu Nov 05, 2009 6:27 pm

if i may ask what directory is the realtime recoding are put first before going to ORIG folder...?

to make it more clearer:

How do the process of recording in vicidial..? steps how is it created..to have a clear idea on it.. whats first done then next...

by **ruben23** » Thu Nov 05, 2009 6:30 pm

ok sorry for that...im using vicidial VERSION

VERSION: 2.2.0-220
BUILD: 90930-2107

aSTERISK 1.4
UBUNTU SERVER AMD64.

by **ruben23** » Thu Nov 05, 2009 6:37 pm

hi..gmcust3,

Ive done what you instructed me, and do a reboot on my apache web server..
I access users then goto stats:

Click on the hyperlink: http://192.1682.5/RECORDINGS/

Not Found

The requested URL /RECORDINGS/CRES_20091105-151559_7184544740-all.wav was not found on this server.
Apache/2.2.8 (Ubuntu) Server at 192.168.2.5 Port 80

still the same problem i got..

by **ruben23** » Thu Nov 05, 2009 6:44 pm

But one thing, i can connect to it by just typing directly on the URL;
http://192.168.2.5/RECORDINGS/

it will display all the folders on my monitorDONE.

but with realtime recording on user stats:
i get this,

Not Found

The requested URL /RECORDINGS/CRES_20091105-151448_7187398596-all.wav was not found on this server.
Apache/2.2.8 (Ubuntu) Server at 192.168.2.5 Port 80

NOte: i ahve to server:

1 asterisk/vicidial server= 192.168.2.5
2 Apache/Mysql server= 192.168.2.6

i access my admin page with this link:
http://192.168.2.6/vicidial/welcome.php

by **gmcust3** » Thu Nov 05, 2009 6:46 pm

Whats yr Recording Extension in Campaign ?

VERSION: 2.2.0-220
BUILD: 90930-2107

aSTERISK 1.4
UBUNTU SERVER AMD64.

Its EASY if you make it as SIGNATURE. William SUGGEST this everyone but someone we miss that . Its EASY. Go to Profile and make it happen

by **ruben23** » Thu Nov 05, 2009 6:48 pm

my Recording Extension is 8309..

by **gmcust3** » Thu Nov 05, 2009 6:53 pm

A Quick guide may give you some relief :

http://www.vicidial.org/VICIDIALforum/v ... buntu+orig

by **ruben23** » Thu Nov 05, 2009 6:56 pm

actually im following that procedures..i got this problem for a week still cant figure out..

by **gmcust3** » Thu Nov 05, 2009 7:03 pm

What folders it shows ?

" it will display all the folders on my monitorDONE "

and which Folder has all your Voice files ?

Then may be u can try :

cd /var/www
ln -s /var/spool/asterisk/monitorDONE/FOLDERNAME RECORDINGS
chmod 777 /var/spool/asterisk/monitorDONE/FOLDERNAME

by **ruben23** » Thu Nov 05, 2009 7:16 pm

here are my screenshots:

This is for my userstats

this is when i click the hyperlink recordings and get error:

and this is when i type directly on the URL:

by **gmcust3** » Thu Nov 05, 2009 7:21 pm

Under whichfolder u have yr Voice files ?

Then may be u can try :

cd /var/www
ln -s /var/spool/asterisk/monitorDONE/FOLDERNAME RECORDINGS
chmod 777 /var/spool/asterisk/monitorDONE/FOLDERNAME

by **ruben23** » Thu Nov 05, 2009 7:36 pm

gmcust3:

Thank you so much, i got it it worked..

by **gmcust3** » Thu Nov 05, 2009 7:41 pm

I am glad to hear that

vicidial.org

real time recording on User stats..

real time recording on User stats..

Who is online