Agents going to Auto-Pause

[JBenison]

I have several agents logged into a inbound campaign, everything works great.

But at random times, the agents go into auto-pause.

Have anyone encountered this issue? Any idea what could be causing this behavior?

Thanks,

[mflorell]

That is usually caused by either the agent workstation or the network connection between the agent workstation and the server. It can also be cause by an overloaded server.