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PAUSE LAGGED Status

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PAUSE LAGGED Status

Postby aouyar » Tue Nov 10, 2009 1:15 pm

Hi,

Can anyone give me an insight on when agents or why the agents might automatically be paused and they appear in PAUSE LAGGED state on the Real-Time Report?

TIA
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Postby mflorell » Tue Nov 10, 2009 5:59 pm

LAGGED state is caused when the agent's web browser looses connectivity with the web server.
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Postby aouyar » Wed Nov 11, 2009 7:53 am

Thanks Matt.

I can confirm that the issue seems to be related to a congested WAN link.
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