API Help

[benomg]

I had a good dig around but didn't turn up anything regarding how the external_dial api function calls are processed once in vicidial_live_agent table. So what I'm trying to find out is if the "vendor_id" is meant to be the vendor_lead_code of the manual dial lead and if "search" is meant search for existing leads based on vendor_lead_code. Is there a run down of what each vars is for anywhere? Is someone able to please help me with these 2 and maybe give me any general api tips like some other vars that are good to use?
Cheers,
Ben

[mflorell]

Yes, vendor_id is vendor_lead_code, and search will search the primary phone number in the system only.

[benomg]

Thanks for the info Matt. These don't seem to be working for me. The vars are definitely getting picked up and updated to vicidial_live_agent. But nothing seems to happen after that. I can make calls from the specified agent, but the search, vendor_id (doesn't go to the manual dial lead), and preview don't seem to do anything. Should I just go on and give the super api, that is external dial lead a go?

Btw, what is focus for?

Cheers,
Ben

[benomg]

OK got it. Tracked the process from start to finish to realise that "YES" needs to be caps. "yes" seemed to break the vendor_id.

Focus pops a window alerting agent of the api call which when clicked, brings the agent interface into focus.