How 2 receive calls from different campagins by RANK?

[llemus]

Hello:

I am using VICIDIAL where I work from several months ago and is working pretty good, I have made some changes to it according to different needs but now I need to know if it is possible or maybe some has achieve to for example logged in a user in several campaigns and been able to receive calls from those different campaigns by the rank set for that user in every campaign that the user is logged in to?

Tu put it more clear, I need something like the list mix feature that there I can select multiple leads lists and set the the percentage and statuses and then just logg all my users or agents in only one campaign and they will receive calls in a random way from all those different leads or we call is locations because every list belongs to a different USA city. So, in this case we needs to create a campaign for every location and set in the users admin different ranks depending who is better to call to different locations for example:

- User1 is good to call to Miami Valley but not so good in Fort Worth, so I wil put it in the rank 1 in Miami Valley and 2 in Fort Worth

- User 2 is good to call to Cincinatti and not so good in Miami Valley so I will put 1 in Cincinatti and 2 in Miami Valley

- User 3 is good to call to Fort Worth and not so good in Miami Valler so I will put 1 in Fort Worth and 2 in Miami Valley

So then for example run a unique or unified campaing on which all those user connected base on its rank for each campaign or localtion will receive more calls from campagins or locations where they are better and not too much calls from where they are not too good.

Can someone tell me if that is possible or maybe someone already did and can share the secret jeje?


Thanks in advanced

Luis

[ameir1]

sorry, luis' first language is not english, so i will try to "translate"

1. We are using outbound predictive dialer feature of vicidial.
2. We call different "types" of leads
3. Some agents are more effective with certain types of leads over others.
4. We want all agents to receive all types of leads
5. We want to prioritize or rank the agents according to type of lead so that an agent who is more effective with a certain type of lead will be more likely to receive it over one who is less effective.
I hope that makes it more clear.
Thanks!