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VICIDIAL transfer from Local SIP to Local SIP
Posted:
Wed Dec 02, 2009 2:40 amby engelbertlee
hello, I have VERSION: 2.0.5-173 of Vicidial, Just want to asked how can I configure my Vicidial to make transfer from SIP local to SIP local.... please help me step by step to do this, thanks a lot
regards
Posted:
Wed Dec 02, 2009 8:26 amby mflorell
Not exactly sure what you mean by this, do you want to use the agent interface to do this?
Transfer
Posted:
Thu Dec 03, 2009 10:08 pmby engelbertlee
What I want is the agent can transfer to another SIP local number
for now the agent is doing a manual transfer to a closer, by typing their Magic Jack number.
for example:
Agent1(Sip local # 123) on call ===> Hold ===> Transfer to Closer (Sip local # 116)
Posted:
Fri Dec 04, 2009 8:02 amby mflorell
And what exactly are the steps that they are using to do this?
transfer call
Posted:
Tue Dec 08, 2009 8:35 amby engelbertlee
when the agent called somebody, and they want to transfer that call to a closer they are doing the transfer by entering the Magic Jack number of the closer.
what I want is they can be able to transfer that call using SIP number not magic jack number
Posted:
Tue Dec 08, 2009 9:37 amby mflorell
Need more detail, outline every step including where the number is input and what buttons are clicked.