Increase number VICIDIAL_Conferences

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Increase number VICIDIAL_Conferences

Postby zelguesmi » Wed Sep 20, 2017 11:01 am

HI,

Hi
I'm a System ans network administrator in a call centre with 400 Agents and I use a vicidial like a CRM system

To day I have more than 249 agent connected simultaneous but with the Agent 250 I have an error message " Sorry, there are no available session"

After self investigation I think the source of problem is the number of VICIDIAL_CONFERENCES ( 249 VICIDIAL CONFERENCE)

Juste I want to know how can I add same VICIDIAL_CONFERENCE and what's the impact if I added vicidial conference


please help I'm in critical situation
Thx
zelguesmi
 
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Re: Increase number VICIDIAL_Conferences

Postby mflorell » Wed Sep 20, 2017 4:55 pm

Are your agents using the phone capabilities of VICIdial at all?

You should be able to just add more records to vicidial_conferences, incrementing from the highest number that's in there, and make sure you edit the /etc/asterisk/extensions.conf file to add the corresponding Meetme extension line(s)
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Re: Increase number VICIDIAL_Conferences

Postby zelguesmi » Thu Sep 21, 2017 5:35 am

Hi
thx for your replay

I dont understand your first question

I added same vicidial conference but the agents log in this new conférences does not connect correctly , I don't know how to edit the file /etc/asterisk/extensions.conf

FYI : I added a VICIDIAL_conference from 8600300 to 8600306

thx
zelguesmi
 
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Re: Increase number VICIDIAL_Conferences

Postby mflorell » Thu Sep 21, 2017 6:31 am

With my first question I'm asking how, and why, you have more than 250 agents logging into a single server. That is usually a very bad idea since Asterisk cannot handle that kind of load.
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Re: Increase number VICIDIAL_Conferences

Postby zelguesmi » Thu Sep 21, 2017 7:37 am

I have a strang Server with double CPU ( Intel(R) Xeon(R) CPU E5-2620 v3 @ 2.40GHz ) and 64 G RAM so I can added more than 250 Agent

I would to asking what I do change in the /etc/asterisk/extensions.conf

thx
zelguesmi
 
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Re: Increase number VICIDIAL_Conferences

Postby mflorell » Thu Sep 21, 2017 1:44 pm

; VICIDIAL conferences
exten => _86000[5-9]X,1,Meetme(${EXTEN},F)
exten => _86000[5-9]X,n,Hangup()
exten => _8600[1-2]XX,1,Meetme(${EXTEN},F)
exten => _8600[1-2]XX,n,Hangup()
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Re: Increase number VICIDIAL_Conferences

Postby zelguesmi » Fri Sep 22, 2017 10:19 am

I added vicidial conference from 8600299 to 8600399 and I changed this

exten => _8600[1-2]XX,1,Meetme(${EXTEN},F)
exten => _8600[1-2]XX,n,Hangup()
by this

exten => _8600[1-3]XX,1,Meetme(${EXTEN},F)
exten => _8600[1-3]XX,n,Hangup()

and i restart the server and its work fine

just I want to know its necessery to change this lines ? :
exten => _86000[5-9]X,1,Meetme(${EXTEN},F)
exten => _86000[5-9]X,n,Hangup()
zelguesmi
 
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Re: Increase number VICIDIAL_Conferences

Postby mflorell » Fri Sep 22, 2017 3:32 pm

Nope, only the first changes are necessary. Glad it's working for you!
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Re: Increase number VICIDIAL_Conferences

Postby zelguesmi » Mon Sep 25, 2017 3:39 am

Oki cool ,

yes its work for me thx :)
zelguesmi
 
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